Work Management Automation Analyst

2 weeks ago

Myrtle Point, United States Percepta Full time

US, Canada, Remote

At Percepta, we bring first-class service across each market we support. As Work Management Automation Analyst, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You'll Be Doing
The Work Management Automation Analyst position is responsible for creating and managing workflows, and generating reports within the Smartsheet, or other appropriate work management platforms, to support various Percepta departments that are engaged in the execution of program deliverables. Reporting will be used by internal and external stakeholders. This includes the production of both automated workflow reporting in addition to bespoke reporting upon request while seeking continuous process improvements. The Work Management Automation Analyst will play a crucial role in optimizing project management and workflow processes, ensuring efficiency, accuracy, and alignment with organizational objectives. This position offers the opportunity to work closely with various teams to understand their needs and translate them into effective work management solutions.

During a Typical Day, You'll

Collaborate with stakeholders to gather requirements and translate them into functional work management solutions.

Develop customized templates, forms, and dashboards to streamline workflow management.

Implement automation features and integrations to enhance process efficiency and data accuracy.

Create and configure workflows to support various business processes and project requirements.

Maintain and update existing workflows and configurations based on evolving business needs.

Generate and distribute reports and analytics to provide insights into project performance, resource utilization, and workflow efficiency.

Provide training and support to end-users on work management platform functionality, best practices, and troubleshooting techniques.

Stay updated on the latest Smartsheet or other work management platform features and capabilities and recommend enhancements to optimize platform usage.

Serve as the primary point of contact for work management inquiries, issues, and escalations.

Collect, prioritize, and respond to all requests for GPMO and L&D instructional design data from internal and external clients.

Review all existing data and make suggestions about additional data to be collected and shared.

Utilize existing database systems to perform queries and generate reports. Make suggestions on new tools and systems to better manage data.

Complete reporting in a timely fashion, exercising established controls for regular approval, publishing, and distribution.

Analyze data to identify patterns, trends, or irregularities and discuss findings with appropriate Management.

Identify and/or support continuous process improvement activities.

Seek out opportunities to automate, improve the efficiency and accuracy of data.

Take on special projects that leverage your strengths and support tactical or strategic business needs.

What You Bring to the Role

3 years' experience as a Smartsheet Administrator or similar role, with a strong understanding of Smartsheet functionality and capabilities.

Proficiency in creating and configuring workflows, forms, templates, and dashboards within Smartsheet or other work management platforms.

Experience with automation features, integrations, and reporting functionalities.

What You Can Expect

Competitive salary with incentives

Health/Dental/Vision/Life Insurance

Flexible Spending Account (FSA) and Health Savings Account (HSA)

401(k) with company match

Vacation/Sick Time and Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Discount Program

Training and Development Programs (Percepta College)

Employee Rewards Program (Perci Perks)

A Bit More About Your Role

Working knowledge of Learning Management Systems, MS Excel. Advanced skills in Smartsheet or other work management platforms, required.

Highly numerate with superior analytical & data manipulation skills.

Strong attention to detail with a premium on accuracy

Good communication skills - both written and oral.

Excellent organizational skills and flexibility to change priorities as necessary.

Must be a team-player but be equally comfortable taking direction or working off own initiative.

Strong analytical and problem-solving skills, with the ability to translate business requirements into actionable solutions.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Detail-oriented and organized, with a focus on delivering high-quality, accurate work within deadlines.

Ability to multitask and prioritize tasks in a fast-paced environment.

About Percepta

Established in 2000, Percepta has contact centers across the globe that proudly deliver a

frictionless customer experience to our clients. Our values are the heartbeat of our

organization, and we live, breathe, and play by them every day. As a Percepta team member,

you can expect:

Culture of Service - to be treated like you are the customer from day one

Teamwork- belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions

Respect- a team that is accountable, dependable and gives you their full attention

Proactive- to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth - lots of learning opportunities for aspiring minds

Diversity - be a part of our growing diverse and community-minded organization that is all about having fun

Competitive Compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.

  • Senior Quality Assurance Analyst

    2 weeks ago

    Myrtle Point, Oregon, United States SCA Health Full time

    Senior Quality Assurance Analyst JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTML Remote, United StatesSurgical Care AffiliatesTechnologyRegularFull-time1USD $95,000.00/Yr.USD $110,000.00/Yr.34361Job Description OverviewToday, SCA Health has grown to 14,000+ teammates who care for 1 million patients each year and support physician...

  • Senior Quality Assurance Analyst

    1 month ago

    Myrtle Point, United States SCA Health Full time

    Senior Quality Assurance Analyst JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Remote, United States Surgical Care Affiliates Technology Regular Full-time 1 USD $95,000.00/Yr. USD $110,000.00/Yr. 34361 Job Description OverviewToday, SCA Health has grown to 14,000+ teammates who care for 1 million patients each year and...

  • Risk Management Analyst

    2 weeks ago

    Myrtle Point, United States SCA Health Full time

    Risk Management Analyst - Workers' CompensationJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLRemote, United StatesSurgical Care AffiliatesFinanceRegularFull-time1USD $60,000.00/Yr.USD $75,000.00/Yr.32716 Job Description OverviewToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support...

  • Risk Management Analyst

    2 weeks ago

    Myrtle Point, Oregon, United States SCA Health Full time

    Risk Management Analyst - Workers' Compensation JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTML Remote, United StatesSurgical Care AffiliatesFinanceRegularFull-time1USD $60,000.00/Yr.USD $75,000.00/Yr.32716Job Description Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support...

  • Lead Software QA Automation Engineer

    4 weeks ago

    Myrtle Point, United States Symbotic Full time

    Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. What we need We are looking for a Lead SQA...

  • Lead Revenue Analyst Financial Data and Processes

    2 weeks ago

    Myrtle Point, Oregon, United States SCA Health Full time

    b>Lead Revenue Analyst Financial Data and ProcessesJOB_DESCRIPTION.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.HTMLBirmingham, AlabamaSurgical Care AffiliatesAnalyticsRegularFull-time1USD $95,;34228 Job Description OverviewToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in...

  • Critical Infrastructure Program Analyst

    2 weeks ago

    Myrtle Point, United States Delta Regional Authority Full time

    Join Delta Regional Authority as a full-time Critical Infrastructure Program Analyst to make a significant impact on underserved communities throughout the South! Our dedicated team is looking for a knowledgeable person who can analyze and evaluate the effectiveness of our civil engineering programs. If you're a detail-oriented problem solver, this could be...

  • IT Business Analyst

    1 day ago

    Myrtle Point, United States Pittsburgh Hires Veterans Full time

    IT Business Analyst – J&E Summary **Title:** IT Business Analyst – J&E **ID:** 2065212 **Location:** REMOTE **Job Function :** Information Technology Description At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training and resources to be successful. Come join our growing team. We are looking for a...

  • Lead Revenue Analyst Financial Data and Processes

    2 weeks ago

    Myrtle Point, United States SCA Health Full time

    Lead Revenue Analyst Financial Data and ProcessesJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLBirmingham, AlabamaSurgical Care AffiliatesAnalyticsRegularFull-time1USD $95,000.00/Yr.USD $115,000.00/Yr.34228 Job Description OverviewToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support...

  • Senior Accounts Manager

    3 weeks ago

    Myrtle Point, United States Symbotic Full time

    Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. What we need We are looking for a Senior Accounts...

  • Senior Application Analyst

    4 weeks ago

    Myrtle Point, United States Persistent Technology, Inc. Full time

    Job DescriptionJob DescriptionJob Title: Senior Application AnalystCompany: Persistent Technology Inc. (PTI)Location: Flexible (Remote)About Persistent Technology Inc. (PTI): Persistent Technology Inc. (PTI) is a leading provider of innovative technology solutions, specializing in enterprise applications and workflow optimization. We are committed to...

  • Automation Engineer

    3 weeks ago

    West Point, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services,...

  • Automation Engineer

    2 weeks ago

    West Point, United States TekWissen LLC Full time

    Job DescriptionJob DescriptionOverview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services,...

  • Senior HRIS Analyst

    2 weeks ago

    Myrtle Point, Oregon, United States SCA Health Full time

    Senior HRIS AnalystJOB_DESCRIPTION.SHARE.HTMLCAROUSEL_PARAGRAPHJOB_DESCRIPTION.SHARE.HTMLRemote, United StatesSurgical Care AffiliatesHuman CapitalRegularFull-time1USD $67,800.00/Yr.USD $121,200.00/Yr.34499 Job Description OverviewToday, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists...

  • Senior Accounts Manager

    4 weeks ago

    Myrtle Point, United States Symbotic Full time

    Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. What we need We are looking for a Senior...

  • On-Site Project Manager

    3 days ago

    Myrtle Point, United States Symbotic Full time

    Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. What we need The Implementation Project Manager...

  • Sr Data Analyst

    3 days ago

    Myrtle Point, United States Aya Healthcare Full time

    Join Aya Healthcare, winner of multiple Top Workplace awards! Were looking for an excited contributor to our new Data Operations team working closely with DBAs, Data Engineers and other technology teams, the experienced Sr Data Analyst will help transform information about our apps and technologies into usable information for the business. Working with a...

  • Strategy & Planning Analyst Sr

    2 weeks ago

    Myrtle Point, United States AmeriHealth Caritas Full time

    Your career starts now. We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national...

  • Job Profile Senior Manager, Industrial Controls Engineering

    1 day ago

    Myrtle Point, United States Symbotic Full time

    Who we are With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility. What we need We are seeking a Senior Manager to...

  • Strategy & Planning Analyst

    2 weeks ago

    Myrtle Point, United States AmeriHealth Caritas Full time

    Your career starts now. We are looking for the next generation of health care leaders. At AmeriHealth Caritas, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national...