Customer Service Internship
2 weeks ago
Job Type
Internship
Description
ABOUT LOVESHACKFANCY
LoveShackFancy began in 2013 with a beach-to-ballroom hand-dyed halter dress that founder and creative director Rebecca Hessel Cohen made for her bridal party. Over time, that one article of clothing, created to celebrate love, has turned into a world filled with all things romantic, dreamy and drenched in optimism - from clothing to tabletop, bedding, swim, ski, travel accessories, shoes and more.
ROLE OVERVIEW
We are looking for a hardworking and passionate Customer Service Intern to join our team this Summer.
This internship is an unpaid role and the candidate MUST receive academic credit as a requirement.
KEY RESPONSIBILITIES:
- Proactively respond to customer service inquiries pertaining to web orders, store orders and product knowledge via phone or email correspondence.
- Track customer service calls and report on learnings
- Monitor voicemail messages and respond within set company standard
- Have an eagerness and willingness to over exceed customer expectations when delivering information
- Must follow through with every request quickly and seamlessly
- Handle customer feedback/complaints and reporting back to management about critical or consistent feedback related to website functionality, product, or service
SKILLS, QUALITIES & BEHAVIOURS
- Meticulous, attention to detail, + ability to multitask
- Excellent verbal and written communication skills
- Excellent computer skills and ability to learn new programs quickly
- Ability to learn in a fast-paced environment, meet deadlines and adapt to changing priorities
- Must have clear understanding of the LoveShackFancy brand and aesthetic.
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