Store Customer Experience Coordinator

2 weeks ago

Sudbury, United States TD Bank Group Full time

We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop.

**Store Customer Experience Coordinator (US)**

351737BR

Retail Banking Customer Service

Sudbury , MA

March 2, 2022

**Company Overview**

**About TD Bank, Americas Most Convenient Bank** TD Bank, Americas Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at .

TD Bank, Americas Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .

**Job Description**

The Store Customer Experience Coordinator provides legendary customer service in both Teller transactions and Platform Customer Service, while selling/cross-selling and referring TD Products to new and existing customers. The Store CEC recommends appropriate products and services related to spending and saving. The Store CEC completes teller transactions, services customers with non-complex platform needs, and opens new deposit accounts.

* Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store

* Conducts needs-based conversations and offers financial solutions to meet our Customers needs

* Makes quality referrals to appropriate partners

* Responsible for meeting individual performance metrics

* Responsible for making sound decisions and timely problem resolution

* Provides exceptional Customer Service by meeting all Customer demands as they relate to both teller and some platform activities

* Generally resolves problems independently, escalating more difficult issues to management

* Focuses on servicing the customer, on both the teller line and platform, with the added responsibility of simple product sales; Activities include but are not limited to: Teller transactions, Open/Close Personal Deposit Accounts, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line banking

* Drives referrals to store colleagues and partners to support the broader more complex financial needs of customers

* May train and act as a mentor to new Tellers

**Requirements**

* High school diploma or GED

* 1+ years related experience required

* Superior Customer Service skills

* Teller experience (Preferred)

* Strong organization skills to handle multiple tasks in a fast-paced environment

* Excellent communication skills with ability to be concise, clear and consistent

* Demonstrated effective problem-solving skills

* Demonstrated ability to schedule and prioritize work

* Demonstrated ability to work independently and within deadlines

* Sound judgment in decision making and problem solving

* Proficient in Microsoft Office

* Notary License (Preferred)

**Hours**

40 Hours

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.

If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

**Share this job**

* Share by Mail

  • Marketing and Sales Event Coordinator

    5 days ago

    Sudbury, United States Northern Lights Entertainment Full time

    Job DescriptionJob DescriptionRole DescriptionThis is an on-site role for a Marketing and Sales Event Coordinator located in Sudbury, MA. Responsible for managing marketing outreach and client relations. Will also provide clerical support, executive administrative assistance, and must have professional phone etiquette skills.Must be interested in the events...

  • Marketing and Sales Event Coordinator

    2 weeks ago

    Sudbury, United States Northern Lights Entertainment Full time

    Job DescriptionJob DescriptionRole DescriptionThis is an on-site role for a Marketing and Sales Event Coordinator located in Sudbury, MA. Responsible for managing marketing outreach and client relations. Will also provide clerical support, executive administrative assistance, and must have professional phone etiquette skills.Must be interested in the events...

  • Automotive Part-Time Receptionist

    2 days ago

    Sudbury, United States Herb Chambers Full time

    Job DescriptionHerb Chambers BMW Sudbury has an immediate opening for a part-time receptionist/cashier to join the team!A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively!Job Purpose:Supports sales...

  • Assistant Senior Center Director/Outreach Coordinator

    Found in: beBee jobs US - 3 weeks ago

    Sudbury, Massachusetts, United States Town of Sudbury Full time

    The town of Sudbury seeks a highly responsible individual as Assistant Senior Center Director/Outreach Coordinator to assist in managing the day-to-day operations of the Sudbury Senior Center; provide important social services to our older adult population; oversee the Senior Center's and Sudbury Transportation Committee's transportation programs; assist...

  • Warehouse Associate, Nordic Bearings, Sudbury

    2 weeks ago

    Sudbury, United States Maslack Supply Full time

    Decline **Warehouse Associate, Nordic Bearings, Sudbury** **Join our Maslack family.** **Warehouse AssociateLocation: Bracebridge, ON** ? **WHAT WERE LOOKING FOR** **?** We are lookingfor a Warehouse Associate to join our Nordic Bearings team to assist us in our general warehouse operations and activities as well as shipping and receiving orders. This...

  • Banker II

    1 week ago

    Sudbury, United States Market Performance Group Full time

    About Us **New Hires are eligible for a $2,500.00 sign on bonus.** Overview It is the responsibility of the Banker II to represent Middlesex Savings Bank to the public and to their colleagues, and to promote the Bank's core values and mission. They accomplish this by focusing on the customer experience, operational excellence, achievement of performance...

  • Automotive Part-Time Receptionist

    2 days ago

    Sudbury, United States BMW of Sudbury Full time

    Herb Chambers BMW Sudbury has an immediate opening for a part-time receptionist/cashier to join the team! A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively! Job Purpose: Supports sales operations by...

  • Automotive Part-Time Receptionist

    3 days ago

    Sudbury, United States BMW of Sudbury Full time

    Herb Chambers BMW Sudbury has an immediate opening for a part-time receptionist/cashier to join the team! A customer-friendly, eager individual with an exceptional personality will succeed at this role. The Herb Chambers Companies is proud to have won The Boston Globe's Top Places to Work award consecutively! Job Purpose: Supports sales operations by...

  • Sous Chef

    2 weeks ago

    Sudbury, United States Nans Full time

    Job DescriptionJob DescriptionWe are looking for a motivated Sous Chef to join our team! You will be assisting the Executive Chef in maintaining the operation of the kitchen, from running service, food prep, and quality control for inventory and physical maintenance.You are a natural leader with previous supervisory experience as well as experience with...

  • Sales & Service Writer

    3 weeks ago

    Sudbury, United States Sullivan Tire & Auto Service Full time

    Job DescriptionJob DescriptionDescription:SIGN ON BONUS!!Description:Sullivan Tire, a leading tire and automotive service company, has been family operated for more than 67 years with over 1,200 employees and currently has an opportunity to be a Sales & Service Writer. The Sales and Service Writer will be a customer service focused...

  • Automotive Sales Consultant

    Found in: Talent US C2 - 2 weeks ago

    Sudbury, United States The Herb Chambers Companies Full time

    Job Description The Herb Chambers BMW of Sudbury dealership currently has an opening forexperienced Sales Consultants who are wanting to better their careers and grow with New England’s largest Automotive Retailer and consistently voted one of The Boston Globe's Top Places to Work! If you want to sell automobiles that are known for their...

  • Category Merchant

    Found in: Adzuna US C2 - 5 days ago

    Sudbury, MA, 01776, Middlesex County, MA, United States BJ's Wholesale Club Full time

    Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ’s Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we’re committed to providing outstanding service...

  • Lumberyard Associate

    Found in: Careerbuilder One Red US C2 - 5 days ago

    Sudbury, MA, United States Sudbury Lumber Company Inc Full time

    Sudbury Lumber Company is seeking energetic and hard working individuals to join the team as a Lumberyard Associate. The position duties include greeting and assisting customers, picking and loading materials, unloading shipments and other essential duties needed. Heavy lifting is required and Forklift experience is preferred.PI2a37dc72475f-25448-33113630