Branch Manager

1 month ago

Chesterfield, United States Daikin Full time
May include:

  • Develop plans and align work and resources so that customer needs, contractual obligations, and service work is completed within appropriate timeframes and meets quality expectations
  • Lead Sales and Operations teams by enabling growth in service and repair, complex turnkey, building automation and energy solution projects
  • Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel
  • Review and approve hours worked and PTO using Kronos
  • Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations
  • Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch and local team
  • Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities
  • Ensure employees complete all assigned training in a timely manner
  • Effectively coach, counsel, and hold employees accountable
  • Collaborate with Human Resources regarding disciplinary actions
  • Develop plans for increased branch profitability/productivity and drive continuous improvement processes
  • Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues
  • Review P&L; hold safety meetings, security reports and maintain facility
  • Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader
  • Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately
  • Oversee branch and warehouse appearance, housekeeping, maintenance, and repair
  • Provide Senior Operations Manager (SOM) any requested branch specific information /reports and provide vital information in a timely manner
  • Maintain a working knowledge of company's benefits and employee handbook policies
  • Ensure employees are following safety protocols including maintaining an organized and clean work environment,
  • Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform
  • May work outside regular working hours in case of emergencies within the branch as required
  • Participate in additional activities as requested
Knowledge & Skills:
  • P&L understanding
  • HVAC knowledge strongly preferred; or ability to quickly learn HVAC
  • Proven customer service experience with high level of customer satisfaction
  • Proven leadership, coaching / mentoring and team-oriented mindset along with effective delegation of duties.
  • Effective verbal and written communication skills and interpersonal skills
  • Strong organizational and time management skills
  • High level of attention to detail and compliance and results driven
  • Excellent problem-solving skills, with ability to apply sound judgment
  • Ability to build and maintain positive relationships with customers, vendors, and employees
  • Experience leading a team of employees towards a common goal
  • Ability to apply good judgement and decision making skills including strong work ethics and integrity
  • Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
  • Working knowledge of CRM & Build Ops or similar applications is preferred
Experience:
  • 5 plus years in a leadership/supervisory role
  • 5-7 years of branch management experience
  • Experience in HVAC commercial industry strongly preferred
Education:
  • High School diploma or GED equivalent
  • College degree strongly preferred


Physical Requirements:

Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

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