Customer Service Representative
4 weeks ago
About The Role
MagnaCare is seeking Customer Service Representatives to assist members, physicians, hospitals, and other healthcare providers with member benefits, eligibility, claims inquiry, claim reconsiderations and appeals.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
Primary Responsibilities
Listen attentively to customer needs and concerns; demonstrate empathy and offer solutions.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
Offer solutions to issues that are often non-standard/non-routine and require some clarification.
Perform other call center functions and support projects as directed by the management.
Balancing the demands of the caller with requirements for quality, average handle time, and productivity.
Use appropriate verbiage and level of detail to formulate and adapt the response to the level of understanding the caller has about the MagnaCare processes and specific plan details.
Proactively educate the caller and validate understanding before completing the call.
Effectively transfer misdirected customer requests to an appropriate party.
Essential Qualifications
High School diploma, some college education a plus.
Knowledge of basic computer skills.
Intermediate knowledge of Microsoft Office and email writing.
Knowledge of CPT codes, ICD-9. Ability to learn quickly.
Courteous with strong customer service orientation.
Dependable with proficient attention to detail.
Good listening and responding skills.
Must be flexible with the ability to adapt to changes quickly and think conceptually.
Solid problem-solving skills.
Excellent attendance, punctuality and work record required.
About
At MagnaCare, our goal is simple: uncomplicate the administration of healthcare benefits. For more than 30 years, weve done just that, serving everyone from Labor and Taft-Hartley Fund health plans to self-funded employers. Through innovative technology and a solutions mindset, were able to stay nimble and flexible in ways big insurers simply cant. And its how we can help control costs and elevate health outcomes for members, too. MagnaCare is a division of Brighton Health Plan Solutions, LLC.
*We are an Equal Opportunity Employer
Annual Salary: $42,705
JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Brighton Health Plan Solutions in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All of our career opportunities are regularly published and updated brighonthps.com Careers section. If you have already provided your personal information, please report it to your local authorities. Any fraudulent activity should be reported to: recruiting@brightonhps.com
Powered by JazzHR
-
Customer Service Representative
2 days ago
Melville, New York, United States Public Service Enterprise Group Full timeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Public Service Enterprise Group (PSEG). As a Customer Service Representative, you will be the primary point of contact for customers, providing exceptional service and support to ensure their satisfaction.About PSEGPSEG is a diversified energy company...
-
Customer Service Representative
3 weeks ago
Melville, United States Government Employees Insurance Company Full timeCustomer Service Representative at Government Employees Insurance Company summary: As a Customer Service Representative at GEICO in Melville, NY, you will be the first point of contact for policyholders, assisting with billing inquiries, policy changes, and personalized service to enhance customer satisfaction. This role requires excellent communication...
-
Customer Service Representative Position
3 days ago
Melville, New York, United States GEICO Full timeCustomer Service RepresentativeAt GEICO, we're looking for talented individuals to join our team as Customer Service Representatives. As a key member of our team, you'll be the first point of contact for our customers, providing them with exceptional service and support.We're seeking individuals who are passionate about delivering outstanding customer...
-
Customer Service Representative
4 weeks ago
Melville, United States Prestige Industries Full timeWE ARE HIRING ASAP! LOCAL CUSTOMER SERVICE APPLICANTS NEEDED!We are looking for someone with excellent communication skills to fill our newly open customer service position.Responsibilities Will Include: Customer service Handling customer complaints and escalations Completing sales using our current POS Be able to provide product knowledge Assisting with...
-
Customer Service Representative
4 hours ago
Melville, United States GEICO Full timeCustomer Service Representative – Melville, NYSalary: $21.34 per hour/$43,000 annuallyWhen you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Melville, NY office. This...
-
Customer Service Representative
4 weeks ago
Melville, United States NESCO Inc Full timeNesco Resource has partnered with a global manufacturer of products and systems for the medical industry in their pursuit of hiring a Customer Service Representative. This is a full-time, direct-hire opportunity to join their team and work onsite in Melville, NY. Job Overview: In this role, you will assist customers by providing product information,...
-
Customer Service Representative
4 weeks ago
Melville, United States GEICO Full timeCustomer Service Representative - Melville, NY Salary: $21.34 per hour/$43,000 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Melville, NY office. This role...
-
Experienced Customer Service Representative
3 weeks ago
Melville, United States Government Employees Insurance Company Full timeExperienced Customer Service Representative at Government Employees Insurance Company summary: As an Experienced Customer Service Representative at GEICO in Melville, NY, you will serve as the first point of contact for policyholders, addressing inquiries related to billing, policy changes, and providing personalized service. This role demands strong...
-
Insurance Customer Service Representative
3 weeks ago
Melville, United States Government Employees Insurance Company Full timeInsurance Customer Service Representative at Government Employees Insurance Company summary: As an Insurance Customer Service Representative at GEICO in Melville, NY, you will provide excellent customer service by addressing billing inquiries, making policy changes, and offering recommendations to policyholders. This role requires strong communication...
-
Customer Service Representative
4 weeks ago
Melville, United States NESCO Inc Full timeNesco Resource has partnered with a global manufacturer of products and systems for the medical industry in their pursuit of hiring a Customer Service Representative. This is a full-time, direct-hire opportunity to join their team and work onsite in Melville, NY. Job Overview: In this role, you will assist customers by providing product information,...
-
Customer Service Representative
1 week ago
Melville, United States NESCO Inc Full timeNesco Resource has partnered with a global manufacturer of products and systems for the medical industry in their pursuit of hiring a Customer Service Representative. This is a full-time, direct-hire opportunity to join their team and work onsite in Melville, NY. Job Overview: In this role, you will assist customers by providing product information,...
-
Customer Service Representative
3 days ago
Melville, United States NESCO Inc Full timeNesco Resource has partnered with a global manufacturer of products and systems for the medical industry in their pursuit of hiring a Customer Service Representative. This is a full-time, direct-hire opportunity to join their team and work onsite in Melville, NY. Job Overview: In this role, you will assist customers by providing product information,...
-
Customer Service Representative
2 weeks ago
Melville, United States NESCO Inc Full timeNesco Resource has partnered with a global manufacturer of products and systems for the medical industry in their pursuit of hiring a Customer Service Representative. This is a full-time, direct-hire opportunity to join their team and work onsite in Melville, NY. Job Overview: In this role, you will assist customers by providing product information,...
-
Customer Service Representative
3 weeks ago
Melville, United States Nesco Resource, LLC Full timeNesco Resource has partnered with a global manufacturer of products and systems for the medical industry in their pursuit of hiring a Customer Service Representative. This is a full-time, direct-hire opportunity to join their team and work onsite in Melville, NY. Job Overview: In this role, you will assist customers by providing product information,...
-
Customer Service Representative
3 days ago
Melville, New York, United States TEKsystems Full timeAbout the Role:We are seeking a skilled Customer Service Representative to join our team in Melville, NY. As a Healthcare Support Specialist, you will be responsible for providing exceptional service to patients and healthcare providers.Key Responsibilities:Set appointments via inbound/outbound calls from our Call Center.Update patient demographics and...
-
Customer Service Representative
4 weeks ago
Melville, United States Nesco Resource, LLC Full timeNesco Resource has partnered with a global manufacturer of products and systems for the medical industry in their pursuit of hiring a Customer Service Representative. This is a full-time, direct-hire opportunity to join their team and work onsite in Melville, NY. Job Overview: In this role, you will assist customers by providing product information,...
-
Insurance Customer Service Representative
3 weeks ago
Melville, United States Government Employees Insurance Company Full timeCustomer Service Representative - Melville, NY Salary: $21.34 per hour/$43,000 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Melville, NY office. This role...
-
Customer Service Representative
4 weeks ago
Melville, United States National Seating & Mobility Full timeFull-time Opportunity| 8- hour shift (day) | Monday - Friday | Competitive Pay The role as a Customer Service Representative is vital at National Seating and Mobility. Our shared mission to providing the best care for our clients' needs begins with you. In this role you will be the acting liaison between our clients, care givers, and referral sources. We...
-
Customer Service Representative
3 weeks ago
Melville, NY, United States GEICO Full timeCustomer Service Representative - Melville, NY Salary: $21.34 per hour/$43,000 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Melville, NY office....
-
Customer Experience Representative
3 weeks ago
Melville, United States Government Employees Insurance Company Full timeCustomer Experience Representative at Government Employees Insurance Company summary: As a Customer Experience Representative at GEICO in Melville, NY, you will engage with policyholders to address their billing inquiries and provide tailored recommendations. This role emphasizes delivering exceptional customer service and support in a high-volume call...