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Service Parts Associate

2 months ago

Bronx, United States ICONMA Full time
  • Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under moderate or direct supervision.
  • Complies with Health, Safety, and Environmental standards, policies, procedures, and regulations.
  • Uses appropriate personal protective equipment.
  • Carries out customer parts counter duties under moderate supervision including receiving parts calls, greeting and assisting walk-in customers, completing all paperwork and processing it accordingly, handling cash, check, and credit card transactions.
  • Maintains a favorable relationship with internal and external customers by addressing their needs and issues in a timely manner.
  • Escalates customer issues to more senior parts personnel or supervisor when needed.
  • Maintains a neat and clean appearance in the customer parts area and parts warehouse.
  • Supports other parts personnel in sourcing and locating complex parts requests or finding alternatives under moderate or direct supervision.
  • Utilizes various systems, catalogs, other resources, and collaborate with technicians to identify and procure the parts in the most cost and time efficient manner.
  • Ability to identify and act on opportunities with customers to upsell supporting products and services, as appropriate.
  • Perform other duties under moderate supervision that may include managing stock levels, shipping and receiving parts, warehouse activities, inventory management related tasks, core processing, or other parts-related duties as assigned by management.