Member Service Associate

6 months ago

Vancouver, United States Columbia Credit Union Full time
About Columbia Credit Union

Columbia CU is a full-service financial institution with $2.3 billion in assets, over 100k members and we pride ourselves in our commitment to "Making Life Better" in the communities we serve.Since 1952, our commitment toward "Making Life Better" has earned us accolades and we are honored to be the recipient of several local community recognitions:

  • Best of Clark County Award / The Columbian - 2008-2023
  • Best in Business Award / Vancouver Business Journal - 2013-2023
  • Corporate Philanthropy Award / Portland Business Journal - 2017-2023
Columbia CU Guiding Principles

Vision: The most trusted, respected, and sought-after financial institution, providing innovative solutions and support for our employees, members, and communities we serve.

Mission: Bringing people together to make life better for themselves and their communities.

Value Proposition: Earning your trust with knowledgeable people and digital options so you can bank "Columbia" how and when you want.

Leadership Philosophy: Leaders at Columbia CU inspire enthusiasm and accountability that drive our mission. Leaders build engagement and communicate honestly and openly. By rallying everyone around our shared vision, Leaders model and expect the best from individuals and teams.

Core Values

People - We have a passion for helping each other and our members.

Community - We have a passion for contributing to the success and growth of the communities we serve.

Financial Wellness - We have a passion for providing the financial education, tools and assistance that create financial wellness and stability for our organization, each other, our members and the communities we serve.

Benefits
  • 100% paid Medical, Dental, Vision for employee - eligible the 1st of the month following hire date
  • Accrued PTO, Accrued Extended Sick Time and 11 Paid Bank Holidays
  • 401k Match- 100% match up to 6% employee contribution
  • Tuition Assistance
  • And More
About The Role

The Member Service Associate represents the best of Columbia Credit Union and is the first to interact in person with our membership. This position is committed to providing the highest level of individualized service by placing the member first. Performs a variety of transactions while listening closely to our members unique requirements. Knowledgeable about Columbia Credit Union products and services with the ability to communicate features and benefits as a recommendation to our membership.Provide creative solutions to our membership as we strive to "Make Life Better", ensuring they receive exceptional service in a friendly, efficient manner.

This position requires previous customer service experience. Banking experience is a plus. Requires availability Monday through Friday 8:30am to 6:30pm AND Saturday 8:30am to 2:00pm. This position is a for available locations in Clark County.

RESPONSIBILITIES:
  • Accurately process member transactions and requests. Responsibilities include but not limited to; operation of computers, navigation of varied software programs, maintaining coin machine and ATM, servicing Drive-up Window, Vault activity etc.
  • Maintain up-to-date knowledge on all credit union products and services and through active listening, recommend Columbia Credit Union products and services to "Make Life Better" for our membership.
  • Process account maintenance requests for members to include address changes, transaction and account research.
  • Educate and assist members with all digital related products and services.
  • Adhere to Columbia Credit Union Service Standards.
  • Knowledge of and compliance with Currency Transaction Reporting requirements and Columbia's Bank Secrecy Act compliance program.
  • Exercise independent judgment within set authorizations.
  • Identify and refer members to our business partners in Home Loans, Insurance & Investment and Business Services.
  • Participate in cross-functional projects, promotions and training.
  • Perform additional tasks as assigned by manager commensurate with position.
REQUIREMENTS
  • Proficient communication skills both verbal and written
  • Computer literacy
  • Professional, neat in appearance with an enthusiastic attitude
  • Ability to meet or exceed Columbia's sales expectations
  • Detail oriented and ability to handle multiple tasks
  • Must be team oriented
  • Flexibility in scheduling; must be reliably available to work critical days, including Saturday & hours as needed, including split week schedule. Must be available to attend staff meetings when scheduled
COMPENSATION
  • $18.00-18.50/ hour - range for MSA I
  • $1,000 Signing and Retention Bonus potential
  • Eligible for quarterly performance incentives.


Columbia Credit Union follows all required COVID 19 health protocols

Equal Opportunity Employer/AA

Must be 18 or older to apply

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