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Care Coordinator

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Winslow, United States 3W Health Full time

Care Coordinator – Winslow, Wing, and Whitchurch We are a friendly, 3-site dispensing Practice in Buckinghamshire with Surgeries in Wing, Whitchurch, and Winslow. The Practice has 7 GP Partners, together with salaried GPs and ANPs. They are supported by a full complement of Nurses, HCAs, a clinical pharmacist and provide care for 20,000 patients. We are a proactive and forward-thinking Practice dedicated to providing quality patient care. In total we are a team of more than 100 staff and we consider it important to maintain a supportive team ethos. We have a CQC rating of ‘good' across all metrics, thanks to outstanding administrative support. The Care Coordinator will play an important role within 3W Health to proactively coordinate care activities and provide administrative support for the delivery of patient care. In particular they will coordinate the Long-Term Condition Reviews. The ideal candidate must be self-motivated and able to work independently demonstrating strong organisational skills, communication skills and a methodical approach to work. Aim of the post: Running patient searches to identify cohorts for recall To record patient interventions on relevant electronic database systems (e.g. EMIS) and contribute to report generation, analysis and production Send personalised invitations to each patient, detailing the purpose of the appointment and any necessary instructions. To follow up with patients via telephone to ensure seamless scheduling and address any concerns or queries they may have To be customer (patient, carer, GP) focused when representing the service To work collaboratively with other teams and services to maintain an effective and efficient service To plan / organise work using own initiative, whilst being able to work as a valuable member of a team To undertake general office duties to support the role To ensure all electronic records are updated and complete within the agreed timescales To use a range of verbal and non-verbal communication tools to communicate effectively with patients, carers and families and colleagues To participate in the review and appraisal process To carry out any other reasonable duties as requested by a manager to ensure quality of service To participate in any relevant training/courses/conferences and complete mandatory training Use clinical systems for record keeping, audit and evaluation Develop and implement data collection systems that will provide accurate and timely data. Maintain confidentiality at all times Person Specification The successful candidate will be detail focused, caring, dedicated, reliable. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support. Qualifications GCSE Maths and English (or equivalent) UK Driving Licence (as travelling between sites will be required) Experience Good experience of IT systems and packages Experience of data collection and reporting Experience of working within a patient-facing role Experience of collaborative working and building relationships across varied organisations Confident and courteous telephone manner Job Types: Full-time, Part-time, Permanent Pay: £11.50 per hour Expected hours: 25 – 37 per week Benefits: Company pension Employee discount On-site parking Private medical insurance Store discount Schedule: Monday to Friday Work Location: In person #J-18808-Ljbffr