Implementation Director

3 weeks ago

Tampa, United States CareerBuilder Full time

The

Implementation Director

is responsible for

turning signed contracts with hospital partners into

fully operational

, high-functioning

hospital at home programs

. To do this, the you will partner with each hospital to fully establish the program, which includes building

strong and trusting

relationships across the hospital (executives, clinical leadership, physicians, et al), evaluating existing workflows, developing and implementing new processes, working with

applicable vendors

, connecting the hospital to the Shields central hub, hiring and training team members, communicating then supporting the roll-out of the program.

The Implementation Director

helps to expand the breadth of the relationship while working with the hospital partner, so experience with account management and relationship-based selling

are

helpful. Given the close working relationships and the process/operational work that is

required

for a successful roll-out, there is travel to the hospital partner's location, typically

working

4-5 days per week

on-site.

Job Duties:

Plan

, lead, and manage

all aspects of complex

hospital at home

implementation projects and other assignments

Effectively and efficiently m

anage project activities of multiple simultaneous projects

and/or

implementations.

Manage

to

and report

on

various project budgets and

timelines.

Provide input on strategic and tactical planning and

high-level

staffing

plans.

Manage project scope, budget, forecast, resources, and deliverables within specified deadlines while continuously assessing the client's ability to change

relative

to the agreed scope

Work directly with the client project management team throughout all project phases

Proactively

identify

significant project risks, develop mitigation strategies, escalate to leadership, and implement approved mitigation steps

Provide internal and external project status reporting, ensuring all stakeholders receive the required level of detail. Actively lead status meetings with the client and project team. Complete weekly reports for customer projects and internal updates

Develop and mentor project team

members.

Build rapport

and trust with key stakeholders throughout the

organization by

establishing

yourself as a

strategic and value-added business

partner.

Protect organization's value by keeping information

confidential.

Enhance

job knowledge by

participating

in educational opportunities; reading professional publications;

maintaining

personal networks;

participating

in professional

organizations.

Other duties as assigned

Experience/ Education:

Bachelor's Degree

5

+ years of experience with project management and account management in healthcare industry, ideally involving hospitals, hospital software,

hospital at home

, and

or home health

(or equivalent experience)

Wide base of knowledge spanning at least some of the following areas: finance, managed care/payors, revenue cycle, pharmaceuticals, operations, information technology, databases electronic medical records, HR, training, marketing, hospital clinics, and physician practices

Ability to

facilitate

in-person and via phone with

a high level

of learning effectiveness and satisfaction by participants

Ability to lead and influence directly and

indirectly.

Strong

problem-solving

skills and

recognized as being

resourceful

and

innovative.

Ability to negotiate and reach compromise, especially in multi-party situations

Outstanding interpersonal,

written,

and oral communication skills and excellent time management skills

Ability to effectively communicate and build relationships with all levels of a hospital system, from the C-suite to clinical leaders to managers to nurses to staff

Proven

track record

of success in managing multiple projects/multiple presentation deadlines simultaneously

Detail-oriented,

independent,

and able to adjust to changing

priorities.

Capacity

to quickly learn details of

hospital at home

operations from internal experts

Ability to work collaboratively

on a team

in a fast-paced, technical environment

Excellent skills with Microsoft Project, Word, Excel, and PowerPoint

Willingness to routinely travel 4 days per week, typically to multiple cities each week, with a schedule that may vary from week to week

About Shields at Home...

We are a healthcare at home organization focused on improving the healthcare experience for all by enabling health systems to establish hospital at home programs and treat patients beyond the four walls of a hospital. By leveraging telehealth, rapid response delivery, in-person visits, and other services, Hospital at home programs allow health systems to divert patients from hospital emergency departments and provide the same level of care from the comfort of a patient's home. This venture is backed by Shields Health Innovations, which seeks to build innovative and impactful healthcare companies with a focus on sustainability through healthcare partnerships.

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