Pharmacy Liaison

4 weeks ago

Washington, United States Medstar Full time

MedStar Pharmacy is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Responsible for assisting the Bedside Delivery Technician with all non-dispensing aspects of medication deliveries to discharge patients and MedStar employees. Duties include gathering Rx's and obtaining patient consent, coordination with bedside technicians, prescription delivery, and handling of payment transactions via mobile device. In addition, this position is responsible for assisting with the non-dispensing functions in the pharmacy including, answering the phone; gathering patient's information for the intake process for new and refill prescription request; handling the pickup area; and performing payment transactions, as well as maintaining the OTC area; delivering or picking up, mail to the mail room; and restocking pharmacy supplies.
Education

  • High School Diploma or GED required or equivalent.
Experience
  • 1-2 years Established work history in a customer service role. cashier experience required
Knowledge, Skills, and Abilities
  • Excellent verbal and written communication skills, strong customer service skills, and basic computer skills required.
  • Must be highly productive, organized, and comfortable engaging with patients, family members, and healthcare providers.
  • Adept at building trust and relationships.
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations. Acts as liaison with pharmacy operations to maintain high level of service to customers, following all service related issues through to resolution. Delivers prescriptions to patients, nurses and or family members in a secured bag at the time of discharge. Delivers prescriptions to MedStar employees throughout the hospital's campus. Collects payment for prescriptions, secures appropriate signatures for medication deliveries, and complies with all HIPAA requirements. Retrieves hard copy prescriptions from the floors, obtains patient consent, and brings prescriptions back to the bedside technician for processing. Works collaboratively with bedside technician to ensure productive workflow and reconcile patient's prescriptions approved for delivery. Verifies patients by the three-point check (name, date of birth, and number of prescriptions they are receiving). Offers patient counseling with the pharmacist, and communicates relevant information and notes attached on delivery bags to patients. Maintains ongoing relationship with physicians and other referral sources and contributes to creating an environment of teamwork and trust among all associates. Processes daily cash report; performs end of day closing procedures; completes deposits as assigned and prepares work area for the following shift. Performs other support functions for the pharmacy; delivering or picking up, mail to the mail room; taking deposits to the cashier; restocking pharmacy supplies. Performs non-dispensing, customer service functions in the pharmacy including: Greets customers immediately either in person or within three rings via telephone; performs intake of refill requests and new prescriptions; gathers patient demographics and insurance information; handles the pickup / checkout function by performing payment transactions. Assist with other support functions for the pharmacy including maintaining OTC inventory; performing Rx call reminder calls at specified intervals; and reversals / deletes of Rxs's not picked up after 14 days. Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams. Performs other duties as assigned.

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