Dealer Services Specialist II

We're hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses). In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable. If you love cars and have exceptional customer service skills, we want to hear from you Outdoor position - will be required to work in all weather conditions What's in It for You? Here's a sneak peek at the benefits you could experience as a Cox employee: A competitive pay and top-notch bonus/incentive plans. Exceptional work-life balance, generous time-off policies Comprehensive healthcare, with multiple options for individuals and families. Generous 401(k) retirement plans with company match. Professional development and continuing education opportunities. Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance. Extra perks like pet insurance, employee discounts and much more. What You'll Do: Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations. Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary Provides direct communication to customers to ensure their expectations are met and service issues are resolved Educates dealers on all Manheim products and services Investigates, troubleshoots, and resolves customer problems and issues Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service Walks vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check) Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.) Follow- up as necessary with mechanical shop to determine repair ETAs Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles Review vehicles in sale line up, locate missing vehicles, determine inoperable vehicle and communicate findings to inside Dealer Services team Who You Are: You can think on your feet and address issues promptly, maintaining a smooth auction process. You're committed to following all health and safety procedures and to maintaining strong relationships with dealers. Here's more on what you have to offer: Minimum: A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field. Safe drivers needed; valid driver's license required. Strong communication and interpersonal skills. The ability to perform at a high level and adapt within a fast-paced team environment. The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds. Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus. Preferred: 1 to 3 years of auction experience or 2 to 4 years of dealership experience. Previous experience in sales support role. Cruise into the fast lane with us. Join Cox today MCCOX Disclaimer: The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. USD 21.11 - 31.68 per hour Compensation: Hourly base pay rate is $21.11 - $31.68/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline: 11/27/2024 About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Dealer Services Specialist II (Manheim) at Cox Automotive summary: The Dealer Services Specialist II at Manheim serves as the main contact for dealer clients, helping to ensure a smooth and efficient auction experience. This role involves communicating with various teams, educating dealers on products, and resolving issues to enhance customer satisfaction. The ideal candidate should have strong interpersonal skills and a passion for the automotive industry. Keywords: Dealer Services, Customer Service, Auction Process, Automotive Industry, Vehicle Preparation, Communication Skills, Sales Support, Client Relations, Problem Solving, Cox Automotive