Help Desk Analyst

2 weeks ago


Reading, United States FirstPRO Full time

We are seeking a skilled IT Support Specialist to join our team. In this role, you will resolve technical issues, assist with special IT projects, and maintain high levels of customer satisfaction.

Key Responsibilities:

Offer first-level troubleshooting to resolve internal system support issues via phone and remote tools.

Assist with special IT projects and configure laptop software.

Document all support interactions in the call tracking system.

Communicate software issues with the programming team.

Ensure follow-up with users to confirm issue resolution and customer satisfaction.

Undertake additional tasks and projects as directed by the supervisor. Qualifications:

Minimum 2 years of customer service experience, preferably in a technical support role.

Experience in Service Desk and Project Management is a plus.

Vocational/Technical certification required; Bachelor's Degree preferred.

A+ Technical Certification is advantageous.

Strong communication skills and in-depth knowledge of Windows 10, Edge, Chrome, and Office 365.

Ability to troubleshoot printers in a Windows environment and a basic understanding of VDI and network connectivity.

Proficiency in wireless technology and mobile environments.

Reliable attendance and willingness to travel as needed.

Completion of a background check and drug screening.


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