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Data entry and call center representative

2 months ago

Harrisburg, United States Randstad Full time

Would you like a new opportunity with weekly pay? Did we mention holiday pay and paid time off benefits? We are looking for call center customer service representatives to join our team in Harrisburg, PA

In this position you will: assist customers with questions over the phone, input data on the computer, look up data on the computer, access account information through a computer system, handle customer complaints and provide resolutions, record details of customer calls, follow specific procedures and policies, data entry of customer specific information, review documents and more

Our positions offer retail discounts, weekly pay, paid time off, holiday pay,401k options, medical/dental/vision options and more

Available shifts include:

9:30am-6pm

Qualifications include:

  • Communication skills
  • Ability to use a computer (required)
  • Ability to type efficiently
  • Customer courtesy
  • Multitasking
  • Passing a background and drug screen
Job Types: Full-time, Temporary

Salary: $17.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


salary: $16.99 - $17 per hour
shift: First
work hours: 9:30 AM - 6 PM
education: High School

Responsibilities

Process tag fulfillment requests for existing/new customer accounts

Process incoming mail, email correspondence, faxes and update accounts accordingly

Procss/fulfill customer initiated communication requests through the web and mobile app

Process customer disputes

Answer incoming phone calls from existing customer and/or potential customer's questions regarding ezpass

The essential functions of this role include:
working in a smoke free environment
Skills Active Listening Telephone Etiquette Interpersonal Sensitivity Basic Computer Skills (1 year of experience is required) Basic Software Skills Call Center Support Typing Skills Entering Data Adapting to Change Data Entry Customer support 10-Key Microsoft Office Customer Service Data Collection
Qualifications Years of experience: 1 year Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.