Helpdesk Agent

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a remote work model, in support of our client in Lynchburg, VA. The first several weeks of work will be onsite training, shifting to a remote work model subsequently. This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and surrounding to be considered.

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution.

Responsibilities:

• Provides Help Desk support to customers for all areas related to Information Systems.
• Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
• Troubleshoot users' routine problems in order to identify solutions and/or type of support needed.
• Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
• To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.

• General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
• Ability to use Help Desk software.
• Working knowledge of current corporate PC-based desktop environments.
• Ability to gain knowledge of total IS responsibilities and contacts.
• Be familiar with the company's safety and health policy and program.