Proofpoint Technical Engineer

3 weeks ago


Los Angeles, United States Diverse Lynx Full time
Job Title: Proofpoint Technical Engineer

Location: Los Angeles, CA

Duration: Full Time

Job Description

Role Purpose:

The Proofpoint Technical Engineer plays a crucial role in assisting clients with the implementation, configuration, troubleshooting, and optimization of Proofpoint's cybersecurity solutions to protect against email-based threats, data breaches, and other security risks.

Role Responsibilities:

Solution Implementation:

Assist clients with the deployment and integration of Proofpoint's cybersecurity solutions within their IT infrastructure.

Technical Support:

Provide timely and effective technical support to address customer inquiries, issues, and concerns related to Proofpoint products.

Product Configuration:

Help clients configure and customize Proofpoint solutions to align with their security requirements and business needs.

Troubleshooting:

Investigate and resolve technical issues, including email delivery problems, false positives, false negatives, and other system-related challenges.

Optimization:

Collaborate with clients to optimize the performance and effectiveness of Proofpoint solutions, ensuring they provide the desired security outcomes.

Training and Documentation:

Conduct training sessions and create technical documentation to educate clients on best practices, features, and functionalities.

Proof of Concept (PoC): Collaborate with sales teams to support PoC efforts, demonstrating the value and capabilities of Proofpoint solutions to potential clients.

Security Advisory:

Keep clients informed about emerging threats, vulnerabilities, and industry trends that may impact their security posture.

Feedback and Improvement:

Gather client feedback and insights to contribute to the improvement of Proofpoint products and services.

Product Knowledge: Stay updated on Proofpoint's product offerings, new features, and updates to provide accurate and up-to-date technical guidance.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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