Tier II Windows PC Technician

3 weeks ago

Durham, United States Tantus Technologies Full time

Overview:

In anticipation of a contract award, Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Service Desk Technician to provide expert, quick, collaborative, and professional Tier 2/3 technical support to scientists and administrative staff in an active environmental health research setting???.

What You'll Do:
  • You will serve as the customers primary point of contact and escalation point for incidents and service requests.
  • You will install, configure, troubleshoot and resolve or escalate incidents and service requests related to hardware and software, websites and network access, remote access via VPN and Citrix, hardware/software roll-outs and refresh efforts, printers, instrument-attached devices, mobile devices, VOIP phones, conference room equipment, and security compliance.
  • Service Desk Technicians follow relevant standard operating procedures (SOPs) and work within agreed service levels.
Required Knowledge and Skills:
  • ?3-5 years of Windows PC technical support experience required including Tier 2/3 level support ?
  • Must be a United States Citizen and eligible to obtain a Public Trust
  • Ability to work in a fast-paced, team environment supporting 1000+ end-users
  • Strong interpersonal and customer service skills
  • Proficient in supporting use of Microsoft O365 suite of tools including Outlook, OneDrive, and Teams
  • Experience supporting customer remote access via VPN and Citrix
  • Working knowledge of Active Directory, GPOs, and local machine policies
  • Working knowledge of McAfee/ePO and BitLocker
  • Experience supporting user account information including rights, security, and systems groups
  • Experience supporting mobile devices such as iPhones and iPads
  • Energy and passion to create new solutions and drive positive change
  • Strong analytical and problem-solving skills and ability to troubleshoot problems quickly
  • Experience in a Service Level Agreement (SLA)-driven environment
  • Commitment to and compliance with the organization's policies and procedures
  • Experience documenting processing as Standard Operating Procedures (SOPs) and in a Knowledge base format
Abilities:
  • Ability to work effectively with little supervision in cross-functional teams
Nice to Haves:
  • Experience providing support to a large (>1000) community of Windows PC users
  • Previous experience working in a scientific research environment
  • Experience supporting both Windows and Mac platforms is a plus
  • Relevant certifications including MCTS, MCSA Windows 10, MCSA Windows 7, A+ or Network +, ITIL Foundations are a plus
  • College-level course work in computer science-related area is a plus

  • Level II Technician

    7 days ago

    Durham, United States TeamLogic IT, Durham, NC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany partiesDental insuranceFree uniformsHealth insuranceOpportunity for advancementPaid time offVision insuranceBenefits/PerksCareer Advancement OpportunitiesCompetitive CompensationPeople First CultureCompany OverviewIf you have a background and skillset for IT and a...

  • Technical Support Specialist

    7 days ago

    Durham, United States Optomi Full time

    Tier II Support Specialist (On-site)*This position will require an on-site presence in Durham, North Carolina*Optomi, in partnership with one of our premier clients, is seeking a Tier II Support Specialist to join their team! This candidate will be responsible for Tier I software and hardware support of medium to high complexity on a daily basis via...

  • Window Cleaner

    2 weeks ago

    Durham, United States Window Genie Full time

    This is not your typical 9-5 desk job! Want a job that takes you out into the great outdoors? How about a role that offers you the opportunity to lead others while advancing in your career?At Window Genie, we have an immediate opening for a Window Cleaning Professional. If you're looking for a career advancement opportunity that allows you to work outdoors...

  • Window Cleaner

    2 weeks ago

    Durham, United States Window Genie Full time

    This is not your typical 9-5 desk job! Want a job that takes you out into the great outdoors? How about a role that offers you the opportunity to lead others while advancing in your career?At Window Genie, we have an immediate opening for a Window Cleaning Professional. If you're looking for a career advancement opportunity that allows you to work outdoors...

  • Calibration Technician II/III

    1 week ago

    Durham, United States KBI Biopharma Full time

    Position Summary The calibration technician works within a team environment that actively supports, participates, and embraces an empowered team culture including significant interaction with Quality Assurance, Manufacturing Operations, Engineering, and other support groups. Perform calibration to instrumentation that includes but is not limited to...

  • Window Cleaner

    2 weeks ago

    Durham, United States Window Genie Full time

    This is not your typical 9-5 desk job! Want a job that takes you out into the great outdoors? How about a role that offers you the opportunity to lead others while advancing in your career? At Window Genie, we have an immediate opening for a Window Cleaning Professional. If you're looking for a career advancement opportunity that allows you to work outdoors...

  • Window Cleaner

    2 days ago

    Durham, United States Window Genie Full time

    This is not your typical 9-5 desk job! Want a job that takes you out into the great outdoors? How about a role that offers you the opportunity to lead others while advancing in your career? At Window Genie, we have an immediate opening for a Window Cleaning Professional. If you're looking for a career advancement opportunity that allows you to work outdoors...

  • Window Cleaning Technician

    7 days ago

    Durham, United States Fish Window Cleaning Full time

    Are you looking for job security, a safe work environment, advancement opportunities and to fill that gap in your resume in the Triangle area? Our office works Monday - Friday managing accounts with business and residential clients. Our team enjoys the friendly atmosphere and the job flexibility. We work no evening hours, weekends, or holidays! Working alone...

  • Desktop Support Technician

    2 weeks ago

    Durham, United States Murtech Full time

    Job DescriptionJob DescriptionDesktop Support Technician Pay Rate: $21.00/HR W2Hours: Full time, M-F, 8am-5pmLocation: 10 Moore Dr, Durham, NC 27703Duration: 6+ months Description:Provide hardware/software support services to onsite client including break/fixDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral...

  • Desktop Support Technician

    1 month ago

    East Durham, United States Ovation Workplace Services Full time

    Job Role - Desktop Support Technician Job Summary Desktop Technician will provide day to day local emote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all...

  • Technical Support Analyst, Tier II

    1 week ago

    Durham, United States BCS365 Full time

    Job DescriptionJob DescriptionCandidate must be able and willing to work at least 2 days per week on-site in Durham, NC.This is a full-time position: Monday - Friday, 8:00 AM - 5:00 PM (EST)The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot and generate and update service cases for...

  • Technical Support Analyst, Tier II

    2 months ago

    Durham, United States BCS365 Full time

    Job DescriptionJob DescriptionCandidate must be able and willing to work at least 2 days per week on-site in Durham, NC.This is a full-time position: Monday - Friday, 8:00 AM - 5:00 PM (EST)The primary responsibilities for this position are handling second level support in Managed Services team. Respond, troubleshoot and generate and update service cases for...

  • Research Technician II

    1 week ago

    Durham, United States Duke University Full time

    School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great...

  • Pharmacy Technician I/II

    1 week ago

    Durham, United States Duke Health Full time

    Pharmacy Technician I/II - Ambulatory/Retail Work Arrangement: Requisition Number: 244055 Regular or Temporary: Regular Location: Durham, NC, US, 27710 Personnel Area: DUKE REGIONAL HOSPITAL Date: May 18, 2024 At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater...

  • Research Technician II

    7 days ago

    Durham, United States Duke University Full time

    School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great...

  • Research Technician II

    7 days ago

    Durham, United States Duke University Full time

    School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas...

  • Research Technician II

    1 week ago

    Durham, United States Duke University Full time

    This Position is Grant Funded School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary...

  • Research Technician II

    7 days ago

    Durham, United States Duke University Full time

    This Position is Grant Funded School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary...

  • Research Technician II

    1 week ago

    Durham, United States Duke University Full time

    This Position is Fully Grant Funded School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary...

  • Desktop Support Technician

    1 month ago

    East Durham, United States Ovation Workplace Services Full time

    **Job Role - Desktop Support Technician** **Job Summary** Desktop Technician will provide day to day local Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Windows PC/laptop management via Active Directory. f) Proven analytical,...