Donor & Volunteer Relations Intern

2 weeks ago

Indianapolis, United States Foster Success Full time

August - December 2024 with the opportunity to extend

16-20 hours per week, $12.50 per hour

Applications close July 18 - Reviews begin July 22.

As part of the Foster Success team, the Donor & Volunteer Relations Intern will play a pivotal role on the Development team's interactions with external stakeholders. The ideal candidate will cultivate and encourage a vibrant culture of goodwill and gratitude between Foster Success and its many current donors and volunteers, and prospective donors and volunteers. Prompt and sincere expressions of gratitude to those who support Foster Success are directly linked to their satisfaction as donors, which increases ongoing loyalty to the nonprofit organization.

The Intern will receive training and guidance in donor relations to equip them better to reach out to donors, volunteers, prospective donors/volunteers, and corporate partners to say "thank you" in meaningful and unique ways. The Intern will focus on expressing appreciation for the time, talent, treasures, and ties of all who support Foster Success. The Donor & Volunteer Relations Intern serves as a voice and face of Foster Success when making calls, writing thank you notes, and doing outreach with supporters. The candidate will be expected to approach their work in a warm, genuine, and professional manner.

This internship offers flexibility to work remotely. A schedule will be determined with the supervisor. The Intern reports to the Assistant Director of Development.

Organization Overview

Foster Success's mission is to hear, support, and empower teens and young adults transitioning out of foster care on their journey to self-sufficiency. We are committed to improving the foster care system and ensuring that teens and young adults transitioning out of foster care are educated, housed, financially stable, employed, and connected to a support system by age 26. We accomplish this by prioritizing the voices of those with lived experience in the foster care system within each impact area and program. Our approach supports the whole person - mental, physical, and financial. Participants are encouraged to apply, if eligible, to all opportunities of interest in areas including Educational Success, Financial Empowerment, Workforce Readiness, Health and Well-Being, and Youth Engagement.

Responsibilities include:

Donor Relations:

  • Call donors and thank them for gifts made to Foster Success
  • Track all donor interactions in Salesforce as a Contact Report (database)
  • Work on meaningful ways to thank donors, including writing "thank you" cards, making "thank you" videos, etc.
  • Run and print donor thank you letters in Salesforce
  • Track stewardship activities for donors
  • Assist in creating content for stewardship emails and spotlights
  • Assist with planning and execution of donor stewardship/fundraising events
  • Assist the Development team with research projects, clerical support, and other duties as assigned
Volunteer Management:
  • Process and upkeep of volunteer applications and records via Salesforce
  • Start background check & fingerprinting process for volunteers with the Office Manager
  • Assist the Asst. Director of Development in the management of volunteers
  • Assist with the organization of regular volunteer trainings & orientations
  • Correspond with volunteers and prospective volunteers, mainly through email but occasionally via phone or text messaging
  • Assist in creating a scheduling mechanism for volunteers
  • Coordinate volunteer opportunities and volunteer sign-ups, attend volunteer opportunities if needed, and follow up with volunteers afterward
  • Communicate with Foster Success staff regarding volunteer needs and opportunities
  • Work with Foster Success staff to design and create volunteer opportunities and activities that support the mission
Qualifications:
  • Ability to work well with others and a genuine interest in philanthropy are required
  • Ability to provide meticulous detail and maintain confidentiality, as well as reliability (both attendance and consistency of performance)
  • Applicants should be self-motivating, possess an entrepreneurial spirit, and be comfortable speaking with people on a range of topics including, but not limited to, thanking people for gifts in a personal and professional manner
  • Strong oral and written communication skills
  • Willingness to work a flexible schedule
Organized Benefits:
  • Letters of recommendation can be provided upon successful completion of the internship
  • After completion, the Intern will have valuable experience and insight regarding what it takes to manage a donor relations and volunteer program.
All Foster Success employees are required to:
  • Display a strong commitment to the inclusion of all individuals in the workplace.
  • Adhere to all policies and procedures outlined in Foster Success Employment agreements and the organizational Handbook, including all confidentiality requirements for all client information.
  • Work a flexible schedule that includes some weekends and evenings to meet program goals.
  • Complete tasks in various work environments-in office, virtually, and remotely
  • Hold a valid Driver's License and have access to a vehicle or the ability to rent a vehicle for work-related travel.
  • Demonstrate proficiency in computer skills and experience with and knowledge of relevant software, particularly Salesforce, Zoom, Google, and Microsoft Products.

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