OCM Consultant

Florida Department of Children and Families

Tallahassee, FL

Qualifications:

Experience: Five or more years of experience performing organizational change management; Three or more years of experience performing stakeholder management; Three or more years of experience performing OCM communication management Education: Bachelor’s or Master’s Degree in Business Administration, Computer Science, Information Systems, or other related field; or equivalent work experience. (Required) Certification: Preference will be given to candidates with an OCM certification. Preference will be given to candidates that have: Experience working with EHR systems Experience working in a healthcare setting Knowledge of data systems used within a behavioral health setting

SPECIFIC KNOWLEDGE, SKILLS, AND ABILITIES (KSAs): The submitted candidate(s) must be able to apply common knowledge, skills, and abilities in the following areas:

Skilled at dissecting problems and suggesting solutions. Includes complex systems process analysis, design, and simulation. Skilled at optimizing of business unit performance by enhancing the alignment between business processes and information technology Ability to communicate business information effectively and in writing to users and information technology personnel Ability to establish and maintain effective working relationships with others Ability to present ideas in business-friendly and user-friendly language Exceptionally self-motivated and directed Superior analytical and problem-solving skills Excellent written and oral communication skills Excellent interpersonal skills

REQUIRED DUTIES AND TASKS: The following are the primary duties and tasks the OCM consultant will be required to perform. Other duties may be assigned based on the needs of the project.

Conduct project stakeholder analysis and assess change readiness Establish and integrate organizational change strategies to drive successful user adoption Establish KPIs designed to objectively measure the effectiveness of OCM activities Plan and execute integrated program OCM activities Plan and execute communication activities (e.g., emails, posters, staff presentations, stakeholder meetings, etc.) designed to inform and gather feedback. Produce reports and dashboards that outline the scope and effectiveness of OCM activities Develop communication strategies for maintaining a positive perception of EHR project among stakeholders and sister agencies Assist with the design and implementation of training activities designed to drive successful user adoption Provide coaching and assistance to hospital staff as they adopt changes Analyze the adoption of change within the organization, identify potential barriers, and implement solutions Provide input and support planning and prioritization for business process engineering related activities Identify technical problems and develop solutions in relation to the current, as well as the future business environment, and suggest plans to integrate new and existing processes. Assist with the evaluation of potential solutions to issues identified during the project Participate in the design and evaluation of the SI vendor’s deliverables Liaise with stakeholder managers to ensure adequate response to stakeholder inquiries and proper coordination across disciplines Ensure the project stakeholder engagement approach is recorded and properly executed Attend meetings to present suggestions to establish new, or improve existing, stakeholder engagement strategies Plan, schedule, facilitate, and document meeting

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