Intake Specialist

Mantel Health Clinic is seeking a compassionate and organized Intake Specialist to join our team and be the first point of contact for prospective patients. You will play a crucial role in ensuring a smooth and welcoming experience for those seeking mental health services.Responsibilities:Answer phone calls and inquiries from prospective patients, responding to questions about services offered, insurance coverage, and scheduling appointments.Conduct initial patient screenings to assess needs and determine eligibility for services at Mantel Health Clinic.Gather and verify patient demographic information, insurance details, and medical history.Process referrals from healthcare providers and community organizations.Schedule new patient appointments with appropriate providers based on availability and specialty.Provide clear instructions to patients regarding pre-appointment paperwork and arrival procedures.Maintain accurate and up-to-date patient records within the clinic's Electronic Health Records (EHR) system.Contribute to a positive and supportive environment for patients during their initial contact with the clinic.Qualifications:Minimum of 1 year of experience in a healthcare setting or relevant customer service role.Strong understanding of mental health conditions and services is a plus.Excellent communication and interpersonal skills, with the ability to build rapport with patients in sensitive situations.Proficient in active listening and clear explanation of healthcare procedures.Exceptional organizational skills and the ability to manage multiple tasks simultaneously.Proficient in computer skills, including Microsoft Office Suite (Word, Excel) and data entry.Ability to maintain confidentiality of patient information in accordance with HIPAA regulations.