Patient Services Coordinator

4 weeks ago


Nantucket, United States Brigham and Women's Hospital Full time

Job Summary: Under general supervision, the Patient Services Coordinator provides administrative support to health care providers in high-volume ambulatory settings, functioning as the primary interface between the patient and the providers. The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments and diagnostic testing, referrals and other managed care related issues. The Patient Services Coordinator is responsible for front desk greeting, check in, check out, scheduling patient appointments, diagnostic testing, coordinating referral, authorizations and managed care related issues. This position is responsible for managing the day-to-day patient flow at time of check-in and check-out. The Patient Services Coordinator is expected to take complete responsibility for every customer interaction by creating a welcoming environment and providing outstanding service. The Patient Services Coordinator will work with colleagues and clinicians in one or a combination of ambulatory settings. Responsibilities Demonstrates a commitment to the NCH/NCMG Mission, Standards of Behaviors, and department service vision. Enthusiastically connects with a diverse population of patients, caregivers and colleagues. Prioritizes work in alignment with the needs of the patients, family members, caregivers and colleagues. Ability to maintain a high level of professionalism and handle all situations diplomatically and courteously. Consistently maintains a comfortable, clean and safe setting. Adheres to department dress policy. Qualifications Essential Qualifications, Knowledge, Skills, and Abilities Required for the Position: Interpersonal requirements: Must demonstrate strong interpersonal skills and be able to work cooperatively as part of a team and independently. Requires strong communication skills and good command of the English language. Technical requirements: Proficiency with MS Windows and strong keyboard skills. Demonstrated understanding of managed care and other insurance plans. Knowledge of HIPAA Confidentiality and Privacy Policies. Requires understanding of NCH/NCMG emergency protocols. Scheduling systems knowledge preferred. Knowledge of medical terminology and Epic systems experience desirable. Credentials and Experience Required: Associate Degree in Secretarial Science/Business, or a secretarial training certificate program preferred. High school diploma required. English language proficiency in speaking, reading, writing and typing is required. Medical experience in a Doctor’s office is strongly preferred. Minimum of 2 years secretarial experience or equivalent in a medical or health care related setting preferred. Computer skills including MS Office necessary to utilize multiple programs required. Valid driver’s license preferred to run errands locally or if delivery of equipment is required. Special Requirements Days, evenings, weekends and holidays required for this position. Must be available to work in the case of a declared hospital emergency. Nantucket Cottage Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Primary Location #J-18808-Ljbffr



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