Sales Coordinator

At Rhodes, our core purpose is to enhance the lives of our customers and team through building communities. We specialize in developing master planned communities and construction of high quality, energy efficient homes. Rhodes has been recognized among the fastest growing private companies in the US by Inc. 5000 and is on a mission to expand its footprint into more communities across South Texas. Since 2019, Esperanza Homes, a Rhodes Company, has ranked nationally on the Builder Magazine's Top 100 Builders list, and is on an aggressive growth trajectory to serve more communities across South Texas. Rhodes was founded in the early 1990's as a land acquisition and holding company. In 2006, the company shifted gears and ventured into residential/commercial land development and home building with the formation of Esperanza Homes. Rhodes Enterprises has grown to one of the largest developers of residential, commercial, and master-planned communities in the areas we serve. We are passionate about our customers, building exceptional homes, our team, and the communities where we live and work. Rhodes is a certified Great Place to Work, when you choose to work with us, you are part of a passionate and high-performing Team You will work alongside team members who set and reach ambitious goals every day and are excited to continue to grow and build communities.Benefits of being a part of our Team include: Competitive Compensation including Bonus & Profit-Sharing ProgramsHealth Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan OptionsEmployer Paid Health Reimbursement Account for Medically Enrolled Staff401(k) with Company Matching ContributionsDisability ProgramsEmployee & Dependent Life InsuranceVacation & Company HolidaysEmployee Home Purchase Rebate ProgramEmployee Assistance Program (EAP)Reward and Recognition Programs Role Mission: As a Sales Coordinator, your job entails supporting the Sales Team by executing a variety of administrative and clerical responsibilities that enhance the customer experience. This entry level position is responsible for providing excellent customer service at the Esperanza Homes Design Studio by receiving visitors, including greeting, welcoming, directing and announcing them appropriately as needed. In addition, the Sales Coordinator supports the Sales Team by executing duties that enhance productivity and efficiency. In doing so, your professional customer service upholds our Rhodes Core Values and supports the accomplishment of our organizational purpose to create beautifully engaging communities.Measured Performance Goals: Supports Lot File Maintenance Supports Schedules Archived Supports Design Center StaffingSupports HALO requests processedAccountabilities:Esperanza Homes Design Studio:Welcome, receive and direct guests as requiredSupport with administrative and clerical duties as assignedContact Onsite Sales Consultant for customers seeking a tour with a Sales ConsultantOpen and close welcome center per scheduled hoursLot File Maintenance:Supports maintaining digital and hard lot files for all sales related documentsSupports ensuring all sales documents are filed in the correct OneDriveSupporting sharing relevant OneDrive files with financing partnersSupports creating and closing out lot files in current builds and past builds foldersSupport archiving schedules in Mark Systems and perform lot file auditsPlan Changes and Cancellations:Supports assisting the sales team in changing a customer's lot selection, floorplan, elevation, or communitySupports with kickout and re-price cancellationsSupports with verifying the accuracy of our interactive mapPreparation for Closings:Receive and catalog house keysReceive and catalog mailbox keysReceive and catalog garage remotesPrepare closing packets for Sales ManagersCRM Management:Supports with spot checking CRM data dailySupports with verifying that everything received is also accounted for in the CRM's dataSupports with using automated reports in HubSpot to identify errors and address them with the sales teamStart Requests:Add Starts to "Start Requests Received" fileLog Design and Structural options spent in Mark SystemsITK Schedule and HALO Management:Supports with creating customer portals and mark Homeowner Portal complete in ITKSupports with adding customers to the excel merge file once customer portals are createdSupports with adding merge file with addresses for every homeSupports with adding weekly SPEC home lawn maintenance requests in HALOSupports with processing HALO tickets daily as receivedReport Generating:Supports with preparing and comprehend automated reports used weeklySupports with searching for data and input in reports accuratelySupports with sending weekly reports via email to our mortgage, title, and vendor partnersSupports with sending monthly report of ratified sales and closed homesSales Team Schedule:Supports with preparing for sales team events and trainingsSupports with ordering food and supplies for quarterly sales trainingsSupports with ordering awards and coordinating events for sales team and Real Estate Professional outreachesSupports with providing receipts to VP of Sales for sales team event expensesEmbodies Rhodes Core Values :Act with Integrity, No ExceptionsHonor our TeamNever Be Satisfied - continuously looks for ways to improve every aspect of our businessBest in Class Customer Experience -provide a best-in-class customer experience - every time, with every customerCommunity Leadership - actively engage in the communities we serve, to make them better for our futureLives the Values of the Rhodes Team : Believes and is committed to our mission to enhance the lives of our customers and our team through building communitiesIs driven by outcomes and results, and wants to be held accountable for themHas a propensity for action, willing to make mistakes by doing in order to learn and improve quicklyThrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and changeSeeks and responds well to feedback, which is shared often and freely across all levels of the organizationWorks through silos and forges strong cross-departmental relationships in order to achieve outcomesSupervisory Responsibilities:NoneQualifications, Knowledge and Skills:Experience in administrative, accounting, or clerical work (1+ year)Strong follow up skillsPositive, outgoing, team player attitudeAbility to adapt quickly and multi-task efficientlyAttention to detail and organizational aptitudeIngenuity/problem-solving skillsProficiency in Microsoft Outlook, Word, & ExcelFLSA Status:Non-exemptEssential Functions (Mental/Physical/Environmental Requirements):Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.Report to the Esperanza Homes Design Studio daily and adhere to scheduleAbility to access, input, and retrieve information from a computer and/or electronic deviceAbility to have face to face conversations with co-workers, financing partners, and managerAbility to sit or stand for long periods of time and move around work environment as neededAbility to operate a motor vehicleComply with company policies and procedure