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Entry Level Business Account Manager
2 months ago
Job Description
Job Description
We are looking for a full-time employee who will provide customer service and sales support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent external standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line to inform, assist and educate customers on how products work. All candidates must be well-spoken and able to present him/herself to others in a professional manner.
Tasks and Responsibilities of an Entry Level Business Account Manager:
Interact with customers daily to inform them of client products and services.
Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department depending on the level of expertise.
Ensure and provide quality service to external customers.
Answer all external customer inquiries in a timely and professional manner.
Process sales orders and data entry with high-level accuracy.
Take the initiative and resolve and de-escalations or complaints.
Maintain a positive representation of the company and associated brands at all times.
Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into a thriving, professional Sales / Customer Retention position.
Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
Participation in morning meetings, including role-play scenarios, product knowledge, and psychology of customer service behavior training.
Requirements of an Entry Level Business Account Manager:
Must have excellent attention to detail.
Must be a team player.
Previous customer service and sales experience are a plus.
Must have strong communication skills.
Must be organized.
Must be personable and comfortable interacting with customers daily.
Qualifications to be considered for an Entry Level Business Account Manager:
Desire to participate in professional development and take on new responsibilities
Self-motivated and comfortable working both independently and as part of a team
Customer service or customer relationship experience
Ability to perform at a high level in a fast-paced environment
Degree preferred
Entry Level Business Account Manager Benefits:
Uncapped commissions
Merit-based advancement
Uncapped bonuses & incentive plan
Company event
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