Senior Implementation Consultant
3 weeks ago
Senior Consultant, Deployment
Our Delivery team is seeking a dynamic, self-motivated Senior Consultant to engage in key Delivery workstreams in support of implementing CCaaS capabilities. We are looking for a motivated individual who loves helping clients translate business goals into technical solutions. As we grow our contact center professional services, our Senior Consultant of Deployment will work with key stakeholders, vendors, and working team to ensure solution alignment and understanding throughout engagements in support of an exceptional transformational experience for our clients.
Why We’re Different:
At ACLIVITI, our purpose is to Create Surprisingly Positive Experiences. We enable leaders to shift paradigms and deliver transformational results. Our vision is to be how business gets done in the modern enterprise. We accomplish this through a zealous commitment to our core values and an enduring belief in making an impact.
We are:
A groundbreaking, profitable, IT consulting & professional services firm headquartered in Chicago, IL with a fully remote workforce.
Experts in helping clients find cloud-based, managed IT solutions, that save money and solve problems.
Highly entrepreneurial and passionately focused on solving client issues and building relationships.
Striving to work with cutting edge CCaaS and UCaaS technologies.
A close-knit, professional, fun, hard-working team dedicated to continuous improvement.
Our Clients Are:
Global $1-$10B annual revenue companies committed to managing their IT organizations as successful, customer-focused businesses.
Interested in a better approach to making decisions and maximizing IT-spend and technology value across their organizations
Diverse – our team works with all client stakeholders across many markets involved in making large transformational IT decisions, not just one decision maker.
How we solve:
Our unique continuous improvement cycle includes Health Checks, CX Roadmaps, APEX, and ongoing Advisory services to align stakeholders, plan realistic goals, ensure the work gets done, and guarantee outcomes.
We Align Stakeholders by engaging IT, Operations, Business, and Finance Executives to ensure complete cross-functional buy-in of the solution, timeline, and outcomes.
We provide a true partner-centric approach that ensures we support our clients before, during, and after their vendor selection and implementation process
We create client-side plans focusing on outcome achievement that accelerates the decision process, and subsequently guides clients through what can be complex, long-cycle deployment programs.
Build board-ready business case models for CCaaS and UCaaS transformation programs that includes 5-year cash flow projections, and thorough ROI analysis and program justification.
The Senior Consultant, Deployment Will:
LMA (Lead – Manage – Accountability)
Lead in your day-to-day responsibilities and work together across the organization to achieve desired outcomes
Manage assigned tasks and objectives from start to finish, accountable to the project and program plan's integrity and budgets
Contribute to the internal development of our practice through participation in areas such as business development, training, marketing content, methodology and toolkit development, and recruiting
Work with leadership to engage in continuous process improvement
Provide unbiased, generalist-level understandings of Gartner Magic Quadrant CCaaS platforms, specifically Leaders, Challengers, and Visionaries
Build Relevant Technology Competency
Support clients with their understanding of platforms and 3rd party capabiltiies by articulating across:
Omni-channel Routing
Customer Analytics
Workforce Engagement
Applicable Marketplace Bolt-on Capabilities (i.e. Security, AI, etc)
Provide platform implementation consultation on CXone and/or Genesys Cloud platforms
Provide platform implementation consultation on UCaaS capabilities as integrated/supporting solutions part of broader, longer-term transformation programs
Continue to review platform, CCaaS, and Contact Center best-practices and release information
Support Implementation Deliverables
Support SPOC technical resource for CCaaS implementations in client programs in support of Senior Manager(s) of Delivery
Support the end-to-end design of enterprise CCaaS technical architecture requirements, including:
Omnichannel routing strategies
ACD/IVR design
API approach and external data integrations
Support and maintain reusable code libraries
Perform and Manage Business Interviews and their associated readouts
Be responsible for estimating and supervising technical resourcing efforts (internal and 3rd party) for all phases of the deployment/implementation project
Review, Guide and Manage client KPIs
Perform Journey Mapping with client to plan their short-term, 1+ year, and 3+> future states
Be responsible for guiding individual and team tasks, deliverables and time management within ACLIVITI’s Wrike Project Management Tool
Support and maintain reusable code libraries
Support Client Technical Consultation
Translate business needs into technical strategies, systems solutions and architectural roadmaps
Articulate the operational impacts of technology decisions, and support the education of both technical and non-technical stakeholders around impacts to the business
Manage deployment support of Transformation Services team members in APEX projects providing high-level consultation as needed
Advise on testing strategy and provide input into test plans
Lead PMO/Delivery project proposal development and SOWs, and work with PMO/Delivery teams both internally and externally to develop deployment level of effort estimates, detailed task plans, and implementation timelines
Maintain Deployment Documentation Standards
Support vendor-specific Business Requirements Documentation (BRD) versioning through to client sign-off
Our ideal candidate will:
Bring 2-4 years’ experience in CCaaS software design, documenting and implementing enterprise-level clientele
Have experience conducting code reviews and establishing best practices
Have experience with coding languages such as JavaScript, Python, Java, C++
Have experience with Genesys Pure Cloud or NICE CXOne, including other cloud telephony platforms (Five9, Amazon Connect)
Have experience building and managing portfolios of re-usable scripting and development templates
Possess a background in contact center technology and articulate their technical differences and business value to a wide range of audiences
Possess skills in communicating through a variety of mediums with many different audiences and objectives
Have experience and competency with with Microsoft tools (Word, Powerpoint, Excel, Sharepoint, Teams, etc.)
Have experience and competency with vision flows (Visio, Lucid, etc)
Understand and articulates Customer Journey Mapping as input to Business Requirements
You will love our culture if you are:
An ambitious intrapreneur who loves building new things
Someone that loves technology, process as well as numbers – and all the space in between – to figure out the right balance of features, functionality, and affordability for each client
Comfortable communicating through a variety of mediums with many different audiences and objectives
Great at anticipating and solving problems – individually, internally, and for our clients
An organized self-starter who is always eager to learn something new
Comfortable adapting to new situations and solving new problems with the pace and occasional ambiguity that occurs in high-growth businesses
A positive force who enjoys working closely with new people and exploring new ideas
Driven by seeing your work have a direct impact
ACLIVITI has a competitive benefits package including:
100% coverage of employee health care, vision, and dental insurance
HSA & FSA plans available
Disability & Voluntary Benefits available
401(k) plan with a 4% employer match
Generous variable comp opportunity
Work-from-home monthly incentive
Inclusive remote working environments
Team Lunch-n-learns, monthly events & happy hours
#J-18808-Ljbffr
-
Senior Solutions Consultant @TradeBeyond
2 weeks ago
Chicago, United States Technical Consultant Full timeThe Senior Solutions Consultant will partner with Tradebeyond retail clients’ key business users and IT organizations to design, configure, test and implement value-added business solutions built on the Tradebeyond platform. You will understand the digital goals of some of retails biggest names, from the high level down to the minutiae. Effectively and...
-
Master Black Belt-Manufacturing
2 weeks ago
Chicago, United States Implementation Engineers Full timeCareer Opportunities with Implementation Engineers A great place to work. Share with friends or Subscribe! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Master Black Belt-Manufacturing & Operations Consultant Master Black Belt-Manufacturing &...
-
Master Black Belt-Manufacturing
3 weeks ago
Chicago, United States Implementation Engineers Full timeMaster Black Belt-Manufacturing & Operations Consultant Implementation Engineers is seeking high energy, versatile Lean Six Sigma MBB professionals for both short-term and long-term contract work in North America. Prior experience across multiple industries, including Food, Aerospace, Hi-Tech, Pharmaceuticals, Mining, Chemical, Metal Processing or Automotive...
-
Senior Supply Chain Operations Analyst
3 weeks ago
Chicago, United States Implementation Engineers Full timeCareer Opportunities with Implementation Engineers A great place to work. Share with friends or Subscribe! Current job opportunities are posted here as they become available. Subscribe to our RSS feeds to receive instant updates as new positions become available. Location: United States (willing to travel within US to Project Site) Type: Contractor -...
-
Master Black Belt-Manufacturing
1 month ago
Chicago, United States Implementation Engineers Full timeMaster Black Belt-Manufacturing & Operations ConsultantImplementation Engineers is seeking high energy, versatile Lean Six Sigma MBB professionals for both short-term and long-term contract work in North America. Prior experience across multiple industries, including Food, Aerospace, Hi-Tech, Pharmaceuticals, Mining, Chemical, Metal Processing or Automotive...
-
Master Black Belt-Manufacturing
1 week ago
Chicago, United States Implementation Engineers Full timeMaster Black Belt-Manufacturing & Operations ConsultantImplementation Engineers is seeking high energy, versatile Lean Six Sigma MBB professionals for both short-term and long-term contract work in North America. Prior experience across multiple industries, including Food, Aerospace, Hi-Tech, Pharmaceuticals, Mining, Chemical, Metal Processing or Automotive...
-
Senior Consultant Kyriba Implementation
3 weeks ago
Chicago, United States Zanders Full timeElevate your career, perform when it counts: become part of our global financial consulting evolution! Your role: Our US office has established itself as a recognized specialist in treasury management and with the growing number of projects and expansion plans, we are looking to hire someone who has the ambition not only to further grow in corporate treasury...
-
Senior Consultant Kyriba Implementation
1 week ago
Chicago, United States Zanders Full timeElevate your career, perform when it counts: become part of our global financial consulting evolution! Your role: Our US office has established itself as a recognized specialist in treasury management and with the growing number of projects and expansion plans, we are looking to hire someone who has the ambition not only to further grow in corporate treasury...
-
Implementation Consultant
3 days ago
Chicago, United States Evention LLC Full time**Role and Responsibilities** Evention is the leading Tip + Gratuity Payroll SaaS platform serving restaurants and all major Hotel brands. The Implementation Consultant leads projects within a team of Project Managers, Consultants and Analysts.As an implementation consultant, you will use client details to create custom solutions via the Evention SaaS...
-
Master Black Belt-manufacturing
2 months ago
Chicago, United States Implementation Engineers Full timeMaster Black Belt-Manufacturing & Operations Consultant Implementation Engineers is seeking high energy, versatile Lean Six Sigma MBB professionals for both short-term and long-term contract work in North America. Prior experience across multiple industries, including Food, Aerospace, Hi-Tech, Pharmaceuticals, Mining, Chemical, Metal Processing or...
-
Financial Operations Analyst
2 weeks ago
Chicago, United States Implementation Engineers Full timeFinancial Operations Analyst Job Status: Full-Time Min. Experience level : 3-5 years Travel: 60-70% (willing to travel to various project sites) Implementation Engineers is seeking an experienced consultant with strong problem-solving and financial modeling skills. The consultant will develop financial and operational models and conduct studies as an...
-
Financial Operations Analyst
1 week ago
Chicago, United States Implementation Engineers Full timeFinancial Operations Analyst Job Status: Full-Time Min. Experience level : 3-5 years Travel: 60-70% (willing to travel to various project sites) Implementation Engineers is seeking an experienced consultant with strong problem-solving and financial modeling skills. The consultant will develop financial and operational models and conduct studies as an...
-
Financial Operations Analyst
3 weeks ago
Chicago, United States Implementation Engineers Full timeFinancial Operations Analyst Job Status: Full-Time Min. Experience level: 3-5 years Travel: 60-70% (willing to travel to various project sites) Implementation Engineers is seeking an experienced consultant with strong problem-solving and financial modeling skills. The consultant will develop financial and operational models and conduct studies as an integral...
-
Financial Operations Analyst
1 week ago
Chicago, United States Implementation Engineers Full timeFinancial Operations Analyst Job Status: Full-Time Min. Experience level: 3-5 years Travel: 60-70% (willing to travel to various project sites) Implementation Engineers is seeking an experienced consultant with strong problem-solving and financial modeling skills. The consultant will develop financial and operational models and conduct studies as an integral...
-
Implementation Consultant
4 weeks ago
Chicago, United States The Select Group Full timeImplementation Consultant (EHR)The Select Group is looking for a Allscripts Professional EHR SME to join one of their healthcare clients in Chicago, IL for Go Live support exclusively. Candidates may be located anywhere, with the ability to travel to Chicago for this client's Go Live. We are looking for Super Users who are able to interact with end users...
-
Implementation Consultant
2 months ago
Chicago, United States The Select Group Full timeImplementation Consultant (EHR)The Select Group is looking for a Allscripts Professional EHR SME to join one of their healthcare clients in Chicago, IL for Go Live support exclusively. Candidates may be located anywhere, with the ability to travel to Chicago for this client's Go Live. We are looking for Super Users who are able to interact with end users...
-
Senior Consultant
3 weeks ago
Chicago, United States Celonis GmbH Full timeSenior Services Consultant We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Senior Services Consultant. The Team Celonis Services is a strategic services organisation that focuses...
-
Product Implementation Consultant
3 weeks ago
Chicago, United States Health Care Service Corporation Full timeProduct Implementation Consultant page is loaded Product Implementation Consultant Apply locations TX - Richardson IL - Chicago time type Full time posted on Posted 2 Days Ago job requisition id R0032149 At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated...
-
Chicago, United States Implementation Engineers Full time**Supply Chain Continuous Improvement Consultant** **Job Status**: Full-Time **Compensation**: 130,000k-170,000k **This role requires travel Mon-Fri to various client locations.** **Responsibilities**: - Lead clients through a data-driven, systemic approach that identifies process interdependencies, information flow barriers and communication gaps Define...
-
Senior DEI Consultant
1 month ago
Chicago, Illinois, United States Federal Reserve Bank of Chicago Full timeCompanyFederal Reserve Bank of ChicagoAs a Senior DEI Consultant, you will act as a subject matter expert, internal consultant, and project manager to Federal Reserve Bank of Chicago (FRBC) management on large and complex Diversity, Equity, and Inclusion (DEI) projects. You will provide a wide range of DEI business consulting services, including implementing...