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![Bound Brook School District](https://media.trabajo.org/img/noimg.jpg)
Technology Support Technician
2 months ago
Technology/Computer Technician
Date Posted:
6/14/2024
Location:
Bound Brook School District
Date Available:
7/1/2024
Closing Date:
until filled
JOB DESCRIPTION
TITLE: TECHNOLOGY SUPPORT TECHNICIAN LEVEL 1
QUALIFICATIONS:
- Possess or demonstrate ability to obtain entry-level industry certifications including, but not limited to, Network+, CCENT, A+, Microsoft MCP, etc.
- Competent with troubleshooting procedures for Apple MacOS, Apple iOS, Microsoft Windows, and Google Chromebooks.
- Ability to troubleshoot and correct computer software, hardware failures, and correct audio/visual equipment failures, including triaging failed equipment for additional repairs as necessary.
- Basic understanding of network protocols, Active Directory, cloud services, IP phones, virtualization, digital citizenship and cybersecurity best practices.
- Must have experience working with modern computer operating systems as well as familiarity with local area networks.
- Broad knowledge of instructional technology equipment and applications, on-line services, technology resources and integration of technology across the curriculum
- Organizational skills and the ability to work independently, efficiently, and effectively under demanding time constraints.
- Excellent interpersonal and communications skills, and the ability to work collaboratively with team members, staff, and students.
- Required criminal history background check and proof of US citizenship or legal resident alien status.
SUPERVISES: NA
JOB GOAL: Under the general supervision of the Director of Technology, supports the maintenance of the district's computers and computer-related devices in the most feasible,
economical, and efficient manner possible with minimal disruption to the educational program
PERFORMANCE RESPONSIBILITIES:
- Repair and maintain all district computer, networking, IP phones, and audio/visual equipment as assigned in a timely manner.
- Maintain an accurate and up-to-date inventory of all district computer hardware and peripherals.
- Submitting requisitions for repairs and necessary parts/supplies needed in a timely manner through district defined channels.
- Using the assigned district work order system; maintain records of diagnostic steps taken/needed, log current repair status and note steps taken to final resolution.
- Trains selected individuals for the purpose of ensuring their ability to use computer systems and new or existing software.
- Follow all district approved workflows, field procedures and protocols.
- Provide first level technical support/repair services for building students and staff.
- Provide positive customer service while working with both technical and non-technical staff.
- Escalating tickets to appropriate personnel when needed.
- Cooperates professionally with all staff members and works closely with assigned team members to ensure all tasks are completed in a timely manner.
- Cooperate and communicate with the Department of Technology team to share related information across the organization as needed.
- Demonstrating the ability to be flexible and responsive to a wide range of assigned tasks and reacts in a positive fashion to unanticipated redirections.
- Be able to travel between school facilities as needed.
- Assists in making recommendations regarding the purchase of new computers, software, and related equipment.
- Participates in staff-development programs, assists with instruction of staff in the use of hardware and operating systems as well as productivity applications and curriculum-specific software.
- Participates in in-service and mandated training activities as assigned.
- Performing all duties as assigned by the district Director of Technology.
- Performs other duties within the scope of employment and certification as may be assigned
TERMS OF Salary and work year to be determined by the BOE
EMPLOYMENT:
EVALUATION: Performance of this job will be evaluated annually in accordance with
state law and the provisions of the board's policy on evaluation of
certified personnel.