Advantix: Relationship Account Manager

Advantix: Relationship Account Manager (Finance) Advantix is growing telecommunications technology and expense management company staffed with customer enthusiasts, channel champions, techies, analysts, developers and creatives. Advantix thrives on providing clients with innovative solutions and world?class experience with every human interaction. Specializing in deploying, optimizing, and managing complex telecommunications programs, Advantixs proprietary platform, award?winning solutions and knowledgeable team of experts help organizations lower costs, streamline operations and boost productivity. Reporting to Advantixs Client Experience Director, the Relationship Account Manager I will be a dynamic individual who is knowledgeable and passionate about telecommunication solutions and is highly customer?focused and efficient. Summary The Relationship Account Manager (RAM) I is responsible for the overall customer relationship and management of accounts. The RAM will be responsible for effectively onboarding new clients, developing business plans to generate new business and being the key interface between the customer and Advantix. Duties and Responsibilities Interface with the customer to achieve the customer's objectives. Build and maintain relationships with C?level associates, stakeholders, decision?makers and key contacts with customers organization. Identify growth opportunities within existing accounts. Develop business plans to generate new business within accounts. Primary escalation point for basic or major issues or activities on the account. Working with appropriate resources, ensure timely resolution. Seek direction from management for resolutions as required. Lead customer?initiated projects. Manage timelines and resources. Perform in?depth, knowledgeable account reviews. Work with appropriate resources to ensure timely resolution. Complete root cause analyses for escalations. Maintain good working relationships with Account Teams and internal departments. Onboard new customers including, but not limited to, provider billing, LOAs, AOP training, etc. Work closely with Implementation Team, Reporting, Optimization, etc. to ensure timelines are adhered to. Provide demonstrations of new in?house technologies to customers. Have strong working knowledge of all in?house systems. Oversee programs, including onboarding of new clients. Work closely with Account Team in achieving customer satisfaction goals. Show strong leadership skills, encouraging and mentoring team. Set goals and objectives for self, team and customer that include stretch goals to continue business/professional development and personal growth. Core Competencies Account Management. Customer service. Communication skills (oral and written). Presentation skills. Prioritization/organization skills. Problem solving. Negotiation skills. Qualifications Minimum 5 years as an Account Manager. Understanding of telecommunications (wireline, wireless). Must be able to resolve practical problems. Able to interpret instructions in written, oral, diagram or schedule form. Must be able to calculate figures and amounts such as discounts, interest, and percentages. Education/Experiences Language Ability: Ability to read and interpret documents such as the statement of works (SOW), client solutions, and procedure manuals. The ability to write routine reports and correspondence; as well as speak effectively before client groups. Math Ability: Ability to calculate figures and amounts such as discounts, interest, and percentages. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office products, Crystal reporting, Salesforce, Mobile Tracker and Advantix Solutions Internal software; preferred. Other Prolonged periods sitting at a desk and working on a computer. Travel may be required for the execution of the duties of the position. Advantix may allocate such additional duties for this position as informed by the Client Experience Director from time to time as necessary to meet the business needs of Advantix. Compensation Compensation Range: $60,000$80,000 Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range. While were committed to providing top?tier solutions, were just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays. ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F #J-18808-Ljbffr