Customer Service Director
2 weeks ago
A global-based health care company is seeking a Head of Customer Support to join their team.
As the Head of Customer Support, your role is pivotal in ensuring customer satisfaction, driving operational excellence, and building a customer-centric culture. By developing strategies, leading teams, improving processes, leveraging technology, and analyzing customer feedback, you will contribute to the overall success of the organization while delivering outstanding customer service experiences.
Responsibilities:
- Lead customer service department, ensuring exceptional experiences and satisfaction
- Develop and implement customer service strategy aligned with organizational goals
- Manage team, recruit, set expectations, foster positive work environment
- Collaborate with other departments, relay insights, drive cross-functional initiatives
- Resolve escalations, guide problem-solving, monitor performance metrics, implement improvements
- Perform other duties, as needed
- Leadership experience
- Customer service management expertise
- Strong communication skills
- Strategic thinking ability
- Strong Analytical skills
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DIrector of Customer Service
6 days ago
Charlotte, United States Maven Group LLC Full time** DIrector of Customer Service** ** The Maven Group, LLC - Charlotte, NC** Reporting into our VP Global Customer Service, this role is accountable for developing and advising a world-class customer care organization. Here, you will develop strategies, strategic goals, and programs to meet revenue targets and business unit goals while improving overall...
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DIrector of Customer Service
1 month ago
Charlotte, United States Maven Group LLC Full time** DIrector of Customer Service** ** The Maven Group, LLC - Charlotte, NC** Reporting into our VP Global Customer Service, this role is accountable for developing and advising a world-class customer care organization. Here, you will develop strategies, strategic goals, and programs to meet revenue targets and business unit goals while improving overall...
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PaTS Assistant Director for Customer Service
4 days ago
Charlotte, United States University of North Carolina at Charlotte Full timePosition Information General Information Position Number 010249 Vacancy Open to All Candidates Working Title PaTS Assistant Director for Customer Service & Business Position Designation EHRA Non-Faculty Employment Type Permanent - Full-time Months per Year 12 Work Schedule 8:00 am – 5:00 pm; Monday – Friday. Other hours as needed. Hours per week 40...
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Customer Service 3
3 days ago
Charlotte, United States Pilot Freight Service Full time** Customer Service 3** **Job Category****:** Stations-Southeast **Requisition Number****:** CUSTO004686 Showing 1 location **Job Details** **Description** Pilot Freight Services is seeking a full-time **Customer Service Representative** to work for out **Charlotte Station**, located in **Charlotte, NC**. The hours will be - Monday - Friday from 8 am to 5...
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Customer Service Specialist
6 days ago
Charlotte, United States Komfort Air - Service Experts Full time**Position Title**:Customer Service Specialist** **Reports To**:General Manager or Office Manager **Status**: Full-time, Regular position **Category**: Customer Service/Support **Location Name**: Komfort Air Service Experts **Location Address**: 8107 Arrowridge Blvd Suite Q, Charlotte, NC 28273 **Join the team of experts and realize your true...
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Customer Service Supervisor
5 days ago
Charlotte, United States Solve IMG Full timeJob DescriptionJob DescriptionSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve’s brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB. Collectively, they represent more than 100,000 products available from...
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Service Director
5 days ago
Charlotte, United States BHS Corrugated & Robotics Full timeJob DescriptionJob DescriptionBHS Corrugated is seeking a Service Director to join our growing team in Charlotte, NC!SummaryAs the Service Director at BHS Corrugated North America, Inc., you will lead the service team to achieve budgeted sales and profit goals while ensuring the highest levels of customer satisfaction. Your role will be pivotal in enhancing...
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Service Director
6 days ago
Charlotte, United States BHS Corrugated - North America Full timeBHS Corrugated is seeking a Service Director to join our growing team in Charlotte, NC! Summary As the Service Director at BHS Corrugated North America, Inc., you will lead the service team to achieve budgeted sales and profit goals while ensuring the highest levels of customer satisfaction. Your role will be pivotal in enhancing our service operations and...
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Service Director
6 days ago
Charlotte, United States BHS Corrugated North America Full timeBHS Corrugated is seeking a Service Director to join our growing team in Charlotte, NC!SummaryAs the Service Director at BHS Corrugated North America, Inc., you will lead the service team to achieve budgeted sales and profit goals while ensuring the highest levels of customer satisfaction. Your role will be pivotal in enhancing our service operations and...
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Service Director
7 days ago
Charlotte, United States BHS Corrugated & Robotics Full timeBHS Corrugated is seeking a Service Director to join our growing team in Charlotte, NC! Summary As the Service Director at BHS Corrugated North America, Inc., you will lead the service team to achieve budgeted sales and profit goals while ensuring the highest levels of customer satisfaction. Your role will be pivotal in enhancing our service operations and...
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Service Director
6 days ago
Charlotte, United States BHS Corrugated North America Full timeBHS Corrugated is seeking a Service Director to join our growing team in Charlotte, NC!SummaryAs the Service Director at BHS Corrugated North America, Inc., you will lead the service team to achieve budgeted sales and profit goals while ensuring the highest levels of customer satisfaction. Your role will be pivotal in enhancing our service operations and...
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Director of Customer Accounts Management
5 days ago
Charlotte, United States TAT Technologies Full timeEstablished in 1969, TAT Technologies ("TAT") is a fast-growing profitable provider of aerospace thermal management, power and actuation products and repair services. TAT is a strategic global partner to leading players in the aerospace industry and specializes in providing innovative commercial, defense, OEM and repair/overhaul solutions. Our experience,...
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Director of Clinical Services
2 weeks ago
Charlotte, United States Nurses and More Full timeDirector of Clinical Services Our Licensed Home Care and Healthcare Staffing agency is growing!! We need a strong Registered Nurse to fill the role of our Director of Clinical Services for our Charlotte, NC office. This is an opportunity for you to use your knowledge and experience to advance and grow with an excellent, well established company. ...
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Director of Clinical Services
4 weeks ago
Charlotte, United States Nurses and More Full timeDirector of Clinical Services Our Licensed Home Care and Healthcare Staffing agency is growing!! We need a strong Registered Nurse to fill the role of our Director of Clinical Services for our Charlotte, NC office. This is an opportunity for you to use your knowledge and experience to advance and grow with an excellent, well established company. ...
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Director of Customer Accounts Management
4 days ago
Charlotte, United States TAT Technologies Full timeEstablished in 1969, TAT Technologies (“TAT”) is a fast-growing profitable provider of aerospace thermal management, power and actuation products and repair services. TAT is a strategic global partner to leading players in the aerospace industry and specializes in providing innovative commercial, defense, OEM and repair/overhaul solutions. Our...
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Director of Customer Accounts Management
2 months ago
Charlotte, United States TAT Technologies Ltd Full timeJob DescriptionJob DescriptionEstablished in 1969, TAT Technologies (“TAT”) is a fast-growing profitable provider of aerospace thermal management, power and actuation products and repair services. TAT is a strategic global partner to leading players in the aerospace industry and specializes in providing innovative commercial, defense, OEM and...
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Director, Customer Excellence
5 days ago
Charlotte, United States TAT Technologies Ltd Full timeJob DescriptionJob DescriptionBackgroundThis is a newly created position at the new TAT Technologies Charlotte office. The successful candidate is expected to lead a culture change to become an organization known for providing exceptional customer service across our 3 operating companies. Established in 1969, TAT Technologies (“TAT”) is a fast-growing...
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Director of Clinical Services
4 weeks ago
Charlotte, United States Nurses and More, Inc. Full timeDirector of Clinical Services Our Licensed Home Care and Healthcare Staffing agency is growing!! We need a strong Registered Nurse to fill the role of our Director of Clinical Services for our Charlotte, NC office. This is an opportunity for you to use your knowledge and experience to advance and grow with an excellent, well established company. Nurses and...
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Director Of Career Services
13 hours ago
Charlotte, United States Southeastern College Full timeOVERVIEW: The core mission of Southeastern College is to provide targeted educational services that meet community needs. The Student Services Department aids Southeastern College students in reaching their career goals by preparing students for their transition into the professional world. The Director of Student Services creates and fosters a sense of...
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Director Of Career Services
5 days ago
Charlotte, United States Southeastern College Full timeJob DescriptionJob DescriptionOVERVIEW:The core mission of Southeastern College is to provide targeted educational services that meet community needs. The Student Services Department aids Southeastern College students in reaching their career goals by preparing students for their transition into the professional world. The Director of Student Services...