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DSW Store Associate Part-Time

1 month ago

Dearborn Heights, United States DSW Full time

LOCATION NAME: Ellsworth Place, Silver Spring General Summary The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customers needs and provide assistance by executing the companys customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. Store Associates must demonstrate behaviors that align with the company values. Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures. Reports to: Store Manager and/or Customer Experience Leader (CEL) Essential Duties and Responsibilities: Be empowered to meet the customer where they are and personalize their experience: Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at. Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members. Answer questions regarding product and complete customer transactions through either in-store sales or digital orders. Be committed to the customer having a consistent positive experience: Maintain a neat, clean, and safe environment for our internal and external customers. Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom. Bring the power of shoes to life by leveraging in-store and digital services: Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery. Use of company tools to search product availability to order for the customer (i.e., iPhone, Register). Be responsible to pause and put the customer first: Complete customer transactions while following DSWs policies and procedures. Responsible for accuracy in counting money and providing correct change. Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate. Bring fun and energy to everything you do: Actively participates in daily team meetings and ongoing training. Be open to and responsive to coaching and feedback. Required Skills: Must have the availability to meet the needs of the business. Professional, friendly, and customer service focused. Ability to move with tempo to meet time-bound expectations. Good verbal and written communication skills. Proficient in use of technology to successfully engage in customer interactions (Register, iPhone, Calculator). Must have the ability to spend up to 100% of working time standing or walking around the store. Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis. Experience: The estimated pay range for this position is $17.40 to $18.40. The successful candidates actual pay rate offer will take into account a wide range of job-related factors including skill sets, years and nature of relevant experience, training, pay rates of associates in similar positions, the candidates location, and other organizational needs. IMPORTANT NOTICE: We learned of a fake job offer scam where individuals are using a companys name and branding to create emails and websites designed to trick individuals into providing personal information because they think they are applying for a job directly with the company. To combat this, companies are listing their legitimate hiring sites and communication methods. Our valid email addresses end in dswinc.com, designerbrands.com, and camutogroup.com. J-18808-Ljbffr