Customer Service Exit Gate

4 weeks ago

Denver, United States Hertz Full time

Are you searching for an opportunity to be a part of a team? Do you find it important to pay close attention to detail while still being able to uphold security standards? If you are a detail-oriented person looking for a career in general security, Hertz is looking for you

$18.29/hour starting pay rate

As a Gate Attendant your general responsibilities include but are not limited to:

  • Greet customers and complete necessary rental information by scanning and checking the rental agreement using the handheld unit, checking customer identification, scanning the vehicle asset tag, and checking the tags to verify the movement of vehicle
  • Provide optional sales items, as directed by management, while using approved sales techniques to disclose rates, terms and conditions of rental and obtain customer signatures.
  • Maintain location and company security measures to mitigate theft of company assets; perform sight monitoring of lot; ensure smooth transition of vehicles exiting through security gate.
  • Assist customers with directions, and review and resolve rental contract and vehicle issues.
  • Manually log and release vehicles from lot during computer system outages or unavailability.
  • Perform related responsibilities as required or assigned.

Educational Background:

  • High School Diploma or Equivalent

Professional Experience:

  • Prefer 9 to 12 months car rental or sales experience

Knowledge/Skills:

  • Valid drivers license as required by state
  • Knowledge and skill in the operation of car rental software and hardware
  • Knowledge of car rental operations
  • Ability to manage stressful and unusual situations while maintaining good customer relations
  • Good organizational skills with the ability to write clearly and concisely
  • Ability to understand and follow oral and written directions
  • Ability to speak and understand English
  • Car rental product knowledge and ability to use effective and approved sales techniques, as required
  • Ability to type and perform accurate data entry
  • Ability to operate radio, security and computer equipment
  • Ability to process all paperwork according to policies and procedures
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

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