Data Center Resiliency Manager

1 week ago

Lawrence Twp, United States Cynet Systems Full time
Job Description:

Pay Range: $76hr - $79hr

Responsibilities:
  • Collaborate with all pertinent stakeholders to understand technical requirements to deploy appropriate DR or other protection solutions based on Company IT strategy.
  • Manage the Disaster Recovery Program - Member of the cross-functional ITSCM team responsible for managing a DR portfolio of over 200 critical business applications and infrastructure.
  • Maintain DR plans and hundreds of Technical Recovery Guides globally, drive service providers to ensure their plans are created and maintained.
  • Manage small and large scope walk-through and simulation-type disaster recovery exercises leading multi-discipline groups of employees, consultants and vendors to ensure resiliency against disasters and drive continuous improvement.
  • Responsible for the management of Company's onsite data center/computer room and offsite co-location installations.
  • Responsible for OEM or third part maintenance agreements for HW break/fix including escalations and annual negotiations for renewals.
  • bility to troubleshoot, communicate and act as the lead on data center issues.
  • Work closely with the local facilities personnel covering all support system activities associated with the onsite data centers/computer rooms.
  • Work closely with the offsite co-location vendors covering all the activities, incidents, requests, capacity planning and communications.
  • Responsible for documenting procedures and escalations for smart hands utilized in co-located data centers.
  • Partner with business groups on their data center related requirements and projected growth to assure space is available for future needs in the DC's.
  • Manage and maintain effective relationships with vendors, equipment manufacturers, partners, and associates.
  • Oversee the data center operations incident, change, request ticket queues ensuring Service Now tickets are addressed and resolved in a timely manner.
  • Maintain the onsite data center/computer room and offsite co-location installations to Company standards.
  • Provide oversight of DR design projects.
  • Provide formal and regular communications and escalation to management and executive briefings as needed.
  • Identify issues, devise solutions and present to governance teams for resolution.
  • Review contracts for externally hosted applications for DR risk management.
  • Develop and maintain operational policies and SOPs for related programs.
  • Prepare and provide responses to audits.
  • Counsel business units on contracts, statements of work and BC/DR plans for outsourced services and systems to ensure cohesiveness and contractual compliance.
  • Provide technical consulting for complex disaster recovery solutions.
  • Responsible to ensure IT Core services correctly interprets and complies with the Corporate Directive on Business Continuity.
Qualifications and Experience:
  • 10+ years overall IT experience.
  • Preferred Bachelor's degree in Computer Science, Information Technology, or related field; equivalent professional experience can be used as a substitute.
  • Strong troubleshooting and problem-solving skills.
  • thorough understanding of structured cabling design and distribution.
  • thorough understanding of data center design (rack and cabling management layouts, hot/cold aisle containment, etc.).
  • thorough understanding of DR solutions and technologies.
  • dvanced MS Suite skills. ServiceNow and SharePoint a plus.
  • Experience in leading technical teams delivering complex programs on a global basis.
  • Exposure to multi-cloud environments is a plus (AWS, Azure & Google Cloud).
  • Demonstrated leadership, communication, and interpersonal skills.
  • Demonstrated ability to succeed in a matrixed environment and to influence adoption of new thinking and technology.
  • bility to think strategically and translate strategy into action.
  • Motivated learning agility.
  • Creative thinking balanced with a pragmatic approach.
  • Exhibit a positive work approach, with high productivity and a collaborative spirit.
  • bility to multi-task, exceptional attention to detail.
  • bility to analyze and solve complex problems with good judgement, often using creative solutions.
  • Experienced in working with managed service providers.
  • bility to apply technical solutions to business processes.
Must Have:
  • 6+ years of IT infrastructure management.
  • Experience of data center operations management or disaster recovery program management.
  • Demonstrated troubleshooting and problem management skills.
  • Understanding of data center design, network topologies and server deployment.
  • Experience working with service providers to delivery IT services.

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