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Customer Communications Associate

2 months ago

Fort Lauderdale, United States Infinity Managment Group Full time

Job Description

Job Description

Infinity Management Group

is a firm that specializes in consulting and sales for some of the most exciting and well-known companies in the nation. Creating personal relationships is the foundation of our firm. We uphold long-standing relations with our clientele not because we are the biggest, but because we strive to be the best. Plain and simple - Using our direct marketing methods, we have continuously achieved dramatic results for clients, both large and small, from many different industries.

The ideal Customer Communications Associate candidates will possess a "second-to-none" work ethic and an unbelievably positive business attitude. We've created a working atmosphere that has not only proven effective, but energetic and fun, so YOU must be too A big part of

Infinity Management Group's

success is based on a foundation of every day being different while having unlimited opportunities - every team member contributes to the expansion of the company.

Responsibilities of a Customer Communications Associate: Responding to Customer Inquiries:

You'll be responsible for promptly and accurately responding to customer inquiries in person Providing Product or Service Information:

You'll need to have a deep understanding of the company's products or services to provide accurate and helpful information to customers who have questions or need assistance.

Resolving Customer Issues:

Addressing customer complaints, problems, or issues in a professional and efficient manner is a key part of the role.

Processing Orders and Requests:

Assisting customers with placing orders, tracking shipments, processing returns, and handling other transactional tasks.

Managing Communication Channels:

Monitoring and managing communication channels to ensure timely responses and efficient handling of customer inquiries.

Documenting Interactions:

Keeping detailed records of customer interactions, inquiries, complaints, and resolutions in the company's CRM (Customer Relationship Management) system.

Customer Communications Associate will focus on the following areas: Promotional Sales and Marketing Customer Service Public Relations Account Coordination Campaign Management Client Relations

Customer Communications Associate Candidates must represent the following: Excellent communication skills Leadership experience Ability to work in a high energy environment Ambition, strong work ethic, and open to new ideas Be a self-starter with problem-solving skills Be a career-oriented individual searching unlimited opportunities #LI-Onsite Powered by JazzHR Dv2Lbm53c1

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