Front Desk Agent- Full Time
5 days ago
Posted Friday, March 21, 2025 at 4:00 AM Club Quarters Application- US Reports directly to the Senior Guest Service Manager. The Guest Experience Manager is responsible for providing high-quality customer service to all guests while handling the front desks' responsibilities and other duties as requested by the Senior Guest Service Manager. This position is Full time and flexible. Specific Duties Provides optimal guest satisfaction by offering professional and efficient service through guest interaction. Responsible for all aspects of operating the front desk. Handles guest requests in a timely manner Handles all phone calls to the front desk in a professional and courteous manner Greet all arriving guests with a warm and sincere welcome Communicates guest needs to appropriate departments to ensure guest satisfaction Interacts directly with guests on all front desk issues i.e. reservation, billing inquiries, concierge duties, etc. Handles and responds to all guest complaints received at the front desk communicating to the FOM as needed Assists co-workers and works as a team to create a positive environment for guests and staff Monitors arrangements for all V.I.P., Special Attention and Long Stay guests Makes appropriate decisions, analyze situations and react accordingly when the hotel operation is affected Remains calm and authoritative in fire & safety issues. Proficient in the use of SMS and other equipment including kiosks; able to analyze and resolve problems with PMS and/or interfaces in a timely manner; knowledgeable of procedures related to the front desk operation Provides Concierge Service for guests and remain knowledgeable and updated on local events, services etc. Attends departmental meetings and/or events for the front desk and hotel as requested by the FOM Responsible for cash drawer assigned amount and cash handling Balances room inventory for arrivals daily to maximize room revenue as per policy Responsible for appropriate revenue collection from all guests by ensuring they receive a bill for services provided, all credit cards on file are valid, credit is not extended beyond the appropriate levels, etc. Provides reservation services when required Perform any other duties as requested by the FOM or Hotel Manager Perform night audit shift as needed. Job Requirements Flexible Schedule. Must be Customer Service oriented. Must be able to work AM, PM, overnight shifts, holidays and weekends. #J-18808-Ljbffr
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Front Desk Agent
4 weeks ago
Boston, United States Massachusetts Staffing Full timeOmni Boston Hotel at the Seaport Front Desk Agent The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable dining experiences, a scenic rooftop pool, a luxury Breve Spa, and more than 100,000 square feet of meeting...
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Front Desk Agent
3 days ago
Boston, United States Boston Staffing Full timeFront Desk AgentLocation: Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel. Located on the...
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Overnight Front Desk Agent
2 days ago
Boston, United States RAFFLES Full timeJob DescriptionThe Overnight Front Desk Agent welcomes and registers guests, presents statements, and collects payment for departing guests. They also communicate with housekeeping, maintenance, and guest services to fulfill guest requests. Overnight Front Desk Agents select and block rooms for arriving guests, book same day reservations, pre-register guests...
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Front Desk Agent
2 weeks ago
Boston, United States Omni Houston Hotel Full timeJob TitleFront Desk AgentAs you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel. Located on the Freedom Trail, guests...
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Front Desk Agent
2 weeks ago
Boston, United States Omni Barton Creek Resort & Spa Full timeJob TitleFront Desk AgentLocationParker House HotelAs you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel. Located on...
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Front Desk Agent
6 days ago
Boston, United States Omni Hotels & Resorts Full timeLocation Parker House HotelAs you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests...
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Front Desk Agent
2 weeks ago
Boston, United States Omni Hotels Full timeLocation Parker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail,...
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Front Desk Agent
2 weeks ago
Boston, United States Omni Hotels & resorts Full timeParker House Hotel As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy...
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Front Desk Agent
2 weeks ago
Boston, United States Omni Hotels Full timeLocationParker House HotelAs you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests...
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Front Desk Agent
2 weeks ago
Boston, United States Omni Hotels & resorts Full timeParker House HotelAs you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy...
