PT Receptionist

General Job Brief

Under the direct supervision of the Location Manager/Cemetery Manager, the Receptionist answers and directs all incoming phone calls, serves as first point of contact to greet and offer hospitality for all visitors and directs them to the appropriate personnel. The Receptionist performs data entry duties as assigned and is responsible for all incoming and outgoing mail.

Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)

• Greet and Check in visitors to their appointments.
• Answers all incoming phone calls and directs them to the appropriate department.
• Provides administrative and clerical assistance to Family Service Counselor(s) and location managers as directed.
• General data entry responsibilities.
• Processes, posts, sorts, and delivers all mail daily.
• Receives and processes contract payments.
• Performs filing functions as required.
• Provide information and sign-up families to flower tribute program upon request.
• Assure flower orders have been sent to the grounds on date stamp requested by family.

Other Duties and Responsibilities

Collaboration, confidentiality, and integrity are critical to success in this role. Completing other duties and tasks with utmost integrity and professionalism, as directed by the Location/Cemetery Manager or the Director of Cemetery Operations, and not necessarily mentioned in this description, will be expected.

Education and Experience ( Classification is typically expected to possess.)

High School diploma or equivalent required. Must have a minimum of 1 year experience in a related position.

Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)

• Fluency in English and Spanish is required.
• Practicing Roman Catholic in good standing is highly preferred.
• Previous cemetery/funeral home experience preferred.
• High attention to detail and accuracy; highly organized.
• Ability to effectively communicate with others and to work harmoniously with related personnel.
• Ability to organize and prioritize work.
• Good oral and written communication skills.
• Strong word processing and related software application skills.
• Ability to work rotating Saturdays.

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