Planning and Procurement Manager

2 weeks ago

Rumford, United States CareerBuilder Full time

Description

Staff Management | SMX is looking for an experienced Planning and Procurement Manager with strong SAP knowledge to lead a customer service team. The successful candidate will play a key role in enhancing customer satisfaction by ensuring seamless order processing, addressing inquiries, and leveraging SAP systems for efficient service delivery. Send your resume to Jen at jlumbantouran@staffmanagement.com and let us get you started today

Perks & Benefits

Weekly paychecks
Direct Deposit or Cash Card pay options
Medical / Dental Insurance
401k
Paid Time Off
$80.5K-$104K

Employment Type & Shifts

Full Time
Direct Hire
Long Term

1st Shift

Job Responsibilities

Lead and manage the customer service team, ensuring high performance levels and adherence to service standards.
Provide guidance, training, and support to ensure the team's effectiveness.
Oversee order processing activities, ensuring accuracy and timely delivery.
Address customer inquiries and concerns promptly, maintaining a high level of customer satisfaction.
Utilize SAP systems for order management, tracking, and customer interactions.
Work closely with IT and SAP coordinators to optimize and enhance customer service processes within the SAP environment.
Identify opportunities for process improvements to enhance customer service efficiency.
Collaborate with cross-functional teams to implement changes and enhancements.
Ensure accurate and up-to-date customer information in SAP systems.
Leverage SAP data for reporting and analysis to drive informed decision-making.
Gather and analyze customer feedback to identify areas for improvement.
Implement strategies to enhance customer satisfaction and loyalty.
Collaborate with Sales, Logistics, and other departments to ensure a cohesive customer experience.
Communicate effectively with internal teams to address customer needs.

REQUIREMENTS:
Bachelor's degree in Business, Marketing, or a related field.
Proven experience as a Customer Service Manager, preferably with SAP experience.
Strong knowledge of SAP order processing modules and functionalities.
Excellent leadership and team management skills.
Effective communication and interpersonal abilities.
Analytical mindset with a focus on continuous improvement.
Familiarity with customer service best practices and industry standards.

Associate Requirements

Bachelors
Background Check
Drug Test
Must be at least 18 years old

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