Customer Experience Representative

15 hours ago

Dallas, United States Hearst Full time
Job Description

The Opportunity

Homecare Homebase is searching for a Customer Experience Representative to troubleshoot software issues for our clients and ensure the best possible experience with Homecare Homebase.

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Customer Experience Representative, you are often the face of Homecare Homebase for our clients. You will play an essential role in guiding our customers through software challenges and eliminating obstacles so that they can focus their time and energy on delivering high quality patient care.

You will be responsible for:
  • Communicating with customers via phone, email, and live chat
  • Assisting customers with questions, software navigation, and issue resolution
  • Identifying trending issues and providing thorough research and documentation of findings
  • Coordinating with teams across the business to relay information
What We're Looking For

Homecare Homebase's mission is to empower exceptional care among all the clients we serve. The Customer Experience Representative supports this mission by providing excellent customer service and supporting our clients with their daily use of our software. We are seeking:
  • Driven individuals who remain engaged in their own professional growth and thrive under clearly defined goals and ample career opportunities
  • Quick learners with strong problem solving and creative thinking abilities
  • Strong written and verbal communicators who are empathetic to customer needs and desire to make a difference in the lives of others
  • Team players who are passionate about their work and will actively contribute to a positive, collaborative environment
  • Education requirements: this career opportunity requires a bachelor's degree or an equivalent combination of some college and significant work experience.
This position can be located in the Dallas, TX or Louisville, KY office.

What You Can Expect From Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career. Above all, employees are part of a work environment where we live our CARES values: Care, Act, Respect, Excel, and Smile.

Our Team Members Also Enjoy
  • Meaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.
  • A CEO who cares. CEO Scott Decker has continued the mission to create a culture that cares - one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.
  • Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers a range of career opportunities to fit life's unique demands.
  • A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.

About Homecare Homebase

Founded in 1999, Homecare Homebase is dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. We work with home health and hospice organizations to tackle problems big and small. Our services are rooted in systems thinking and reach across the entire organization - from Intake to Discharge - to achieve transformative results.

Sound like a good fit? Please take a moment to apply for this position.

This position does not provide sponsorship. All applicants should either be US Citizens or Permanent Residents eligible to work in the US without immigration restrictions.

#LI-AW1

#LI-Onsite

  • Customer Experience Representative

    7 days ago

    Dallas, Texas, United States ValorVIP Full time

    Job SummaryMCI is seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional service to our clients through inbound and outbound calls, emails, and chats.About the RoleThis is a fantastic opportunity to start your career with a dynamic...

  • Customer Experience Representative

    2 days ago

    Dallas, Texas, United States MCI Careers Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. This role involves providing exceptional service to clients via phone, email, and chat, ensuring that their needs are met and exceeded.About the Role:In this dynamic and fast-paced environment, you will be responsible for...

  • Sales Representative

    7 days ago

    Dallas, Texas, United States MCI Careers Full time

    About the RoleThis is an exciting opportunity to join MCI Careers as a Sales Representative - Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving sales growth.With a focus on building strong relationships with customers, you will work closely with our clients to...

  • Customer Experience Representative

    2 days ago

    Dallas, Texas, United States Gig USA Full time

    Job OverviewGig USA is an award-winning customer service provider that has achieved success through its exceptional customer interactions.We are seeking a highly skilled Consumer Relations Specialist to join our team and contribute to our clients' satisfaction. As a key member of our team, you will be responsible for promoting our clients' products and...

  • Customer Experience Ambassador

    6 days ago

    Dallas, Texas, United States Zion Capital Full time

    We are looking for a highly motivated Customer Success Representative to join our team at Zion Capital.Job DescriptionThe Customer Success Representative is responsible for fostering daily communications and interactions between current customers and potential new customer leads, ensuring seamless relationships that drive business growth.Main...

  • Customer Experience Representative

    7 days ago

    Dallas, Texas, United States Fiesta Mart Full time

    Finding Success at Fiesta MartWe're looking for talented individuals who share our passion for delivering exceptional customer experiences. As a Restaurant Clerk, you will have the opportunity to work in a dynamic environment, developing new skills and contributing to our company's growth.What We OfferA starting rate of $14.00 per hour, along with benefits...

  • Customer Service Representative

    6 days ago

    Dallas, Texas, United States The Rusty Taco Full time

    Taco Experience ExpertRusty Taco is a dynamic restaurant with a mission to serve authentic Mexican street-style tacos in a relaxed and friendly environment. With multiple locations across the United States, we pride ourselves on delivering delicious food made from fresh ingredients using traditional Latin American cooking techniques.We are seeking a...

  • Evening Customer Experience Representative

    1 month ago

    Dallas, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Evening Customer Experience Representative (CXR) at the Dallas Love Field Airport (DAL). This position offers an average of $23 / hour (15.77 per hour plus incentives) and is located onsite at the DAL Airport at 7366 Cedar Springs Road Dallas, TX 75235. ...

  • Customer Service Representative

    3 months ago

    Dallas, United States RESPONSE Full time

    The consumer comes first within the hospitality industry and that is no exception with us. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering...

  • Customer Experience Specialist

    5 days ago

    Dallas, Texas, United States HirefinderRPO Full time

    Responsibilities and Requirements: As a Customer Success Representative at HirefinderRPO, you will:Process change requests to active policies accurately and efficiently.Provide 5-star customer service to ensure client satisfaction.Enter client data into insurance quoting systems, maintaining data integrity.Obtain underwriting approval by completing insurance...

  • Customer Service Representative

    3 months ago

    Dallas, United States Atkore, Inc. Full time

    Customer Service Representative Who we are: Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together - a future focused on serving the customer and powering and protecting the wo Customer Service Representative, Customer Service, Sales Representative, Representative, Inventory Control,...

  • Customer Service Representative

    6 months ago

    Dallas, United States Parkland Memorial Hospital Full time

    Responds to written and telephone inquiries to answer customer questions, correct errors, document new information, and ensure the accuracy of patient financial accounts. MINIMUM SPECIFICATIONS Education: None. Experience: Must have three (3) years o Customer Service Representative, Customer Service, Representative, Retail, Healthcare, Patient

  • Customer Service Representative

    5 days ago

    Dallas, Texas, United States ValorVIP Full time

    Customer Service RepresentativeJob SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    6 months ago

    Dallas, United States NRG Energy Full time

    The Customer Service Representative will support the operational business needs by communicating with and addressing all customer needs and inquiries as well as partnering with field employees and management and completing all applicable administrati Customer Service Representative, Customer Service, Representative, Retail, Skills

  • Customer Experience Associate

    3 months ago

    Dallas, United States WEIS LLC Full time

    Overview Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 2859 SR 309 Hwy Suite 75 Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Customer Experience Associate is...

  • Customer Service Representative

    1 month ago

    Dallas, United States Equal Staffing LLC Full time

    This is a remote position.About the Remote Call Center Representative PositionWe re seeking a personable customer service oriented individual to join our team as a Call Center Representative in a contractor role. As the primary link between our company and both current and potential clients you ll be responsible for providing topnotch assistance to those...

  • Customer Care Representative

    2 weeks ago

    Dallas, United States McGrath RentCorp Full time

    As the Customer Care Representative, you will be the primary point of contact for external customers and also serves the internal customers of the business. As calls come in, you will be required to respond quickly, determine the caller's needs, docu Customer Care, Representative, Technical Support, Customer Service, Retail, Skills

  • Customer Experience Associate

    1 week ago

    Dallas, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:2525 Memorial HighwayJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible...

  • Customer Experience Associate

    1 week ago

    Dallas, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:2859 SR 309 Hwy Suite 75Job Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is...

  • Customer Service Representative

    1 week ago

    Dallas, Texas, United States Planet Technology Full time

    Job Title: Customer Service RepresentativeAt Planet Technology, we are seeking a skilled Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and at least three years of experience in phone and email support for products.The estimated salary for this role is $60,000 - $80,000 per year, depending on...