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Loss Mitigation Associate/Specialist
1 month ago
This job was posted by IdahoWorks : For more information, please see: Job Details Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Loss Mitigation Associate/Specialist opening with Frontier Credit Union today and find out what it truly means to be a part of helping our members Build Better Lives Position Overview: Responsible for planning, organizing, and performing collection activities associated with delinquent loans, negative share accounts, and returned checks. Utilizes knowledge of collection policies and procedures to establish goals and objectives. Reviews delinquent accounts, determines probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Prepares and completes related documentation. This is a multi-level posting (Loss Mitigation Associate/Specialist). The position offered will depend on selected candidate's education and experience. Essential Functions: Performs collection activities associated with delinquent loans, negative shares, and returned checks. Follows delinquency, negative shares, and returned check notices. Contacts members by telephone and through other methods, provides them an opportunity to fully explain their loan status, discusses possible financial arrangements, and seeks to secure a satisfactory resolution to loan delinquencies and negative accounts. Educates members of potential legal actions, credit impact, and long-term effects of not satisfying obligations. Utilizes further appropriate collection methods if initial attempts do not secure required payment; follows up on assigned accounts until delinquency is resolved. Documents all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence; updates files with accurate record of activity. Prepares regular reports and summaries that indicate the type and status of delinquent accounts and collection activities. Researches loan accounts that appear on late/potentially late records to ensure that Credit Union errors are detected promptly. Maintains records accurately for collection of accounts charged to reserves. Utilizes effective tact and various forms of persuasion to collect while presenting a positive Credit Union image. Maintains composure and respect under stressful circumstances such as talking to potentially irate and insulting members. Answers member questions and complaints relevant to Department functions. Extends due dates or refers members to Loan Officers for refinancing of delinquent loans. Recommends actions regarding charge-offs. Continues related collection efforts. Ensures that collection efforts are performed in accordance with Credit Union policies and procedures and are legally compliant. Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loan lists. Provides exceptional internal and external member service. Understands, applies, and complies with all Credit Union Policies and Procedures, State and Federal laws and regulations, and adheres to requirements set forth by the Bank Secrecy Act (BSA). #J-18808-Ljbffr
