Assoc Technical Support Analyst
2 weeks ago
The Role...The Associate Technical Support Analyst provides primary support to customers encountering networking problems when using CDKs products and solutions. Assists customers with product how to and technical break/fix inquiries via telephone or in written internet-based email or chat sessions. Takes ownership of each customer inquiry and works with the team to find resolutions to the extent of their knowledge. Participates in group chat rooms and openly shares knowledge within the team.What you'll do...Receives inbound client/associate inquiries via phone, web chat, e-mail, and online tickets.Documents all work via a ticketing system, sets resolution time lines with customers, and keeps customers updated on the status of their requests.Assesses issues and troubleshoots using technical knowledge and problem-solving skills to establish a course of action, assuring a timely resolution to customer inquiries.Must be able to direct and guide customers through resolution of complex technical issues.Escalates issues beyond scope of current knowledge and then works to fill in those knowledge gaps.Applies knowledge of CDK case resolution process, policies, and escalation methodology.Attends training courses as required and stays abreast of evolving technical, internal processes, and industry developments.Provides phenomenal customer service and remote support services and applies problem solving skills.Works within a tight team environment and willingly assists team members as needed.Provides other ad hoc support and duties as assigned.Works in a fast-paced environment with competing priorities.What you'll bring...CCNA Certification or equivalent experience required: Workexperiencedesigning, installing or supporting core network infrastructure (routers, switches, wireless) for 1+years.Strong Cisco command line knowledge.Understanding of WAN connectivity concepts (T1, VPNs, MPLS etc.).Understanding of LAN connectivity hardware and concepts to include router and switching technologies OSPF, EIGRP, BGP.1 year of user support or implementation experience within a technical support organization or field service organization.Excellent customer service skills via phone and chat.Strong problem-solving ability.Strong negotiation skills.Proven ability to lead by example and affect a positive change among peers.Associate Degree or commensurate experience.1-2 years of technical support experience with client contact.Knowledge of PC hardware and software and mobile devices (Smartphones/iPads).Experience using a ticketing system such as Clarify, Remedy, or Footprints.Knowledge of Unix/Linux.Troubleshooting knowledge of wireless infrastructure.Experience managing and troubleshooting Fortigate filtering devices.Experience with VeloCloud or other SDWAN technologies.Automotive industry experience a plus.Compensation Range: $27.00/hr - $29.00/hrCDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:Paid Time Off (PTO)401K Matching ProgramTuition ReimbursementAt CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.#J-18808-Ljbffr
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Assoc Technical Support Analyst
1 week ago
Portland, United States TechAlliance of Southwestern Ontario, London Economic Development Corporation Full timeAssoc Technical Support Analyst page is loaded Assoc Technical Support Analyst Apply locations Portland, OR, USA posted on Posted 4 Days Ago job requisition id JR5961 Position Responsibilities & Essential functions Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket Creates case logs, record information, establish...
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Assoc Technical Support Analyst
Found in: beBee jobs US - 2 weeks ago
Portland, Oregon, United States Neuron team at CDK Global Full timeThe RoleThe Associate Technical Support Analyst provides primary support to customers encountering networking problems when using CDK's products and solutions. Assists customers with product "how to" and technical break/fix inquiries via telephone or in written internet-based email or chat sessions. Takes ownership of each customer inquiry and works with the...
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Assoc Technical Support Analyst
Found in: Talent US C2 - 3 weeks ago
Portland, United States CDK Global Full timeThe Role...What you'll do...Documents all work via a ticketing system, sets resolution time lines with customers, and keeps customers updated on the status of their requests.Assesses issues and troubleshoots using technical knowledge and problem-solving skills to establish a course of action, assuring a timely resolution to customer inquiries.Must be able to...
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Senior Technical Business Support Analyst
Found in: beBee jobs US - 2 weeks ago
Portland, Oregon, United States Portland General Electric Company Full timeSenior Technical Business Support Analyst / Principal Technical Business Support Analyst - WorkdayThis position is responsible for fully leveraging Workday by deploying relevant new features and enhancing configurations to ensure we are utilizing existing functionality to it's fullest. This role will focus on the Core HR, Help, Talent, Learning, Recruiting...
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Technical Analyst
Found in: beBee jobs US - 3 weeks ago
Portland, Oregon, United States Atechstar Full timeJob DescriptionBuilt on meritocracy our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking an Employee Benefits Technical Analyst for our team in Portland Oregon The ideal candidate is highly analytical has experience in employee benefits and/or underwriting and has...
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IT Support Analyst
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Portland, United States SeQuential Full timeThe IT Support Analyst serves as a resource for SeQuential employees regarding information technology and equipment. This should be accomplished by way of a respectful, constructive and energetic style, guided by values and objectives of the company. This is a full-time, 40 hour a week position. We are looking for candidates in the Portland, OR area or those...
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Technical Analyst
Found in: beBee jobs US - 3 weeks ago
Portland, Oregon, United States Atechstar Full timeJob DescriptionThe ideal candidate is highly analytical has experience in employee benefits and/or underwriting and has advanced Excel skills. Attend training sessions and/or courses to develop skills and pursue insurance related designations Use report templates for renewal analysis benchmarking trend surveys requests for proposals proposal analysis annual...
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Technical Support Engineer
2 weeks ago
Portland, United States Thrive Networks Full timeWill work from Cumberland Foreside office 3x per week! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out...
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System Analyst
Found in: beBee jobs US - 3 weeks ago
Portland, Oregon, United States PacifiCorp Full timeGeneral PurposeResponsible for maintaining systems and their associated operating systems for computer applications. Conduct analysis, create system specifications, develop, test and implement operating systems. Utilize existing or new technology in the automation of processes. Evaluate software packages and provides recommendations to...
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IT Support Analyst
2 weeks ago
Portland, United States AKQA Full timeAt AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.The IT Support Analyst will contribute to the growing...
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IT Support Analyst
3 days ago
Portland, United States AKQA Full timeAt AKQA, we believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients. The IT Support Analyst will contribute to the growing...
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Technical Support Specialist
3 weeks ago
Portland, United States Cerbo Full timeJob DescriptionJob DescriptionThe CompanyCerbo is a high-growth healthcare SaaS company, doing our part in the medical market to support holistic lifestyles and personalized medicine. Our software – Cerbo EHR – is a cloud-based electronic health records (EHR) and patient portal software system. Healthcare offices across the country – and some around...
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Systems & Development Analyst 1/2/3 or Senior
Found in: beBee jobs US - 3 weeks ago
Portland, Oregon, United States PacifiCorp Full timeGeneral PurposeUnder direct supervision, the systems and development analyst conducts analysis, creates system specifications, develops, tests and implements engineering, scientific and business applications, operating systems, and file/database servers. Utilizes existing or new technology in the automation of processes. Evaluates software packages and...
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Systems & Development Analyst 1/2/3 or Senior
Found in: beBee S US - 3 weeks ago
Portland, United States PacifiCorp Full timeGeneral Purpose Under direct supervision, the systems and development analyst conducts analysis, creates system specifications, develops, tests and implements engineering, scientific and business applications, operating systems, and file/database servers. Utilizes existing or new technology in the automation of processes. Evaluates software packages and...
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Senior Technical Reporting Accountant
Found in: Appcast US C2 - 1 week ago
Portland, United States Cambia Health Solutions, Inc Full timeSenior Technical Reporting Accountant (Senior Technical Accounting Analyst)Work Remotely from Oregon, Washington, Idaho or UtahPrimary Job PurposeThis position is primarily responsible for research and review of all of the Company's technical GAAP and Statutory financial statement reporting positions. This role also is responsible to ensure all external...
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System Analyst
Found in: beBee S US - 3 weeks ago
Portland, United States PacifiCorp Full timeGeneral Purpose Responsible for maintaining systems and their associated operating systems for computer applications. Conduct analysis, create system specifications, develop, test and implement operating systems. Utilize existing or new technology in the automation of processes. Evaluate software packages and provides recommendations to...
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Warehouse Operations Analyst
1 day ago
Portland, United States ATC Full timeWarehouse Operations/Engineering AnalystOnsite Role at Portland, ORHourly Pay: $36/hourJob Description:The Analyst will work In collaboration with your customers and teammates, directly support the advancement of the Smart Connected Warehouse initiative - driving transformational change to Warehouse Management solutions and processes via new and advanced...
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Warehouse Operations Analyst
Found in: Appcast US C2 - 2 days ago
Portland, United States ATC Full timeWarehouse Operations/Engineering AnalystOnsite Role at Portland, ORHourly Pay: $36/hourJob Description:The Analyst will work In collaboration with your customers and teammates, directly support the advancement of the Smart Connected Warehouse initiative - driving transformational change to Warehouse Management solutions and processes via new and advanced...
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Warehouse Operations Analyst
Found in: Appcast Linkedin GBL C2 - 2 days ago
Portland, United States ATC Full timeWarehouse Operations/Engineering AnalystOnsite Role at Portland, ORHourly Pay: $36/hourJob Description:The Analyst will work In collaboration with your customers and teammates, directly support the advancement of the Smart Connected Warehouse initiative - driving transformational change to Warehouse Management solutions and processes via new and advanced...
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Geospatial Analyst
2 weeks ago
Portland, United States Radiance Technologies Full timeRadiance Technologies is an employee-owned company with benefits that are unmatched by most companies in the Gulf Coast area. Employee ownership, generous 401K and profit sharing, health/dental/life/vision insurance benefits, interesting assignments, educational reimbursement, competitive salaries, and a pleasant work environment combine to make Radiance...