Guest Experience Specialist

3 weeks ago


Baltimore, United States Marriott International Inc Full time

Job Number 24071813Job Category Rooms & Guest Services OperationsLocation Courtyard Baltimore Hunt Valley, 221 International Circle, Hunt Valley, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a guest first mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists to get it right for our guests and our business each and every time.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneMarriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, were passionate about better serving the needs of travelers everywhere. Its what inspired us to create the first hotel designed specifically for business travelers, and its why the Courtyard experience today empowers our guests, no matter the purpose of their trip. Were looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.#J-18808-Ljbffr

by Jobble



  • Baltimore, United States Oasis Marinas Full time

    Job Details Job Location 1805 Drift Bar - Baltimore - Baltimore, MD Job Category Hospitality - Hotel Description The F&B Guest Experience Specialist will support and work all functions related to guest facing F&B services including beverage service, food service, product and equipment movements and bussing. Food and beverage server, runner and bussing...

  • Guest Experience

    5 days ago


    Baltimore, United States Baltimore Ravens Full time

    Baltimore Ravens Guest Experience Hospitality Gameday Internship 2024 Are you looking to gain experience in the sports & hospitality industry? The Baltimore Ravens Guest Experience department is looking for those majoring in either Sports Management, Hospitality or a related field who would like to receive hands on experience in sports by operating our...


  • Baltimore, United States McDonald’s Full time

    **Guest Experience Leader** Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU. **PERKS & BENEFITS**: - ** Competitive pay starting at ****$15.75**** / hour plus cash incentives**: - ** Employee discounts and free meals**: - ** Paid sick leave and/or paid time off**: - ** Tuition...

  • Guest Experience Lead

    5 hours ago


    Baltimore, United States McDonald's Full time

    Guest Experience Leader Flexible scheduling with a side of always feeling valued. A job at McDonald's offers a job combo that fits YOU. PERKS & BENEFITS: Competitive pay starting at$15.75/ hour plus cash incentives Employee discounts and free meals Paid sick leave and/or paid time off Tuition reimbursement and/or educational assistance Training and...

  • Guest Experience

    4 days ago


    Baltimore, United States Baltimore Ravens Full time

    Baltimore Ravens Guest Services & Hospitality Ambassador Supervisor General Description: At M&T Bank Stadium, it is our goal to offer the best level of guest service to all that enter our stadium and give them one-of-a-kind experiences that they cannot receive anywhere else. The Guest Services & Hospitality Ambassador Supervisor role is ideal for an...

  • Guest Experience

    5 days ago


    Baltimore, United States Baltimore Ravens Full time

    Guest Experience - Guest Services & Hospitality Ambassador M&T Bank Stadium, 1101 Russell Street, Baltimore, Maryland, United States of America Req #253 Monday, April 29, 2024 Baltimore Ravens Guest Services & Hospitality Ambassador General Description: At M&T Bank Stadium, it is our goal to offer the highest level of service to all guests that enter our...

  • Guest Experience

    4 days ago


    Baltimore, United States Baltimore Ravens Full time

    Baltimore Ravens Guest Services & Hospitality Ambassador General Description: At M&T Bank Stadium, it is our goal to offer the highest level of service to all guests that enter our stadium, ensuring they leave gameday with a one-of-a-kind experience. The Guest Service Ambassador role is ideal for any individual with a friendly, outgoing personality who...


  • Baltimore, United States Alertus Technologies Full time

    **Customer Experience Specialist** Baltimore, MD / Customer Experience & Education Customer Experience / Full Time/Remote **Company Description** When minutes matter, seconds count. As a pioneer and market leader in mass notification, our mission is to empower organizations to protect lives, secure assets, and maintain business continuity. Alertus is...


  • Baltimore, United States Scientific Systems and Software International Full time

    Job Location:Baltimore, MD Positions Available:2 Hours per Week:40 Years of Experience:8 Education:Bachelors Benefits:All Company Benefits Description of Work: Responsibilities for this position include:Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct usability...


  • Baltimore, United States Scientific Systems and Software International Full time

    Job Location: Baltimore, MD Positions Available: 2 Hours per Week: 40 Years of Experience: 8 Education: Bachelors Benefits: All Company Benefits Description of Work: Responsibilities for this position include: Derive business processes, analyze user needs, assist in requirements definition, design browser-based interfaces, and design and conduct...


  • Baltimore, Maryland, United States Coppin State University Full time

    Posting DetailsClassification InformationFLSA ExemptPosition InformationPosition Title First Year Experience SpecialistRegular/Contingent ContingentFull or Part Time Full TimeStandard Hours 40Job DescriptionThe goals of the Eagle Achievement Center are to promote student academic success, increase retention, and provide services to empower student...


  • Baltimore, United States Coppin State University Full time

    Posting DetailsClassification InformationFLSA ExemptPosition InformationPosition Title First Year Experience SpecialistRegular/Contingent ContingentFull or Part Time Full TimeStandard Hours 40Job DescriptionThe goals of the Eagle Achievement Center are to promote student academic success, increase retention, and provide services to empower student...

  • Guest Ambassador

    5 days ago


    Baltimore, United States THB Bagelry + Deli (Canton) Full time

    **Overview**: THB Bagelry and Deli was built with a mission to enthusiastically share positive energy with the world. From the food we make to the conversations we have with people, our goal is to transfer our love and passion for what we do to everyone we encounter. We recognize that everyone has their own unique energy, which is why we encourage people to...

  • Guest Service Agent

    4 days ago


    Baltimore, United States Hilton Baltimore Inner Harbor Full time

    DescriptionThe iconic Hilton Baltimore Inner Harbor is seeking a full-time Guest Service Agent to join their front desk team! This 757-room property is located next to Oriole Park at Camden Yards. Inner Harbor’s museums, the National Aquarium, and connected to Baltimore Convention Center via skywalk! As a Guest Service Agent, you would be responsible for...


  • Baltimore, United States Marriott International Full time

    Job Number 24080726 Job Category Housekeeping & Laundry Location Sheraton Inner Harbor Hotel, 300 S Charles St, Baltimore, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want...


  • Baltimore, United States Marriott International Inc Full time

    Job Number 24090827 Job Category Housekeeping & Laundry Location Courtyard Fort Meade BWI Business District, 2700 Hercules Road, Annapolis Junction, Maryland, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made...


  • Baltimore, United States Sheraton Inner Harbor Hotel Full time

    Job Number 24080726Job Category Housekeeping & LaundryLocation Sheraton Inner Harbor Hotel, 300 S Charles St, Baltimore, Maryland, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryOur jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an...


  • Baltimore, United States Marriott International Inc Full time

    Job Number 24080726 Job Category Housekeeping & Laundry Location Sheraton Inner Harbor Hotel, 300 S Charles St, Baltimore, Maryland, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a clean room and a freshly made bed. Instead, we want to...

  • To-Go Specialist

    1 month ago


    Baltimore, United States Jackmont Hospitality Full time

    Job DescriptionJob DescriptionTGI FRIDAYS // Store 21492435 Liberty Heights AvenueBaltimore, MD 21215 Role PurposeTo-Go Specialists ensure we deliver convenience without compromising quality or safety.  Key Responsibilities & AccountabilitiesTaking orders over the phone as well as in person. Offer to-go order guest a to‑go beverage if one has not been...


  • Baltimore, United States Shaner Hotels Full time

    ABOUT THE TEAM Shaner Hotels has an amazing opportunity to join our team at the McHenry Row Courtyard by Marriott in Baltimore. This stunning new 126 room property is in the McHenry Row development in Baltimore and is less than a mile from the Maryland Cruise Terminal and less than 2 miles from M&T Stadium and Horseshoe Casino. ABOUT US Shaner Hotel...