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NOC Infrastructure Engineer

2 months ago

Portland, United States Systems Engineering Full time
At Systems Engineering, our mission is to enable the exceptional for our clients, our employee-owners, and our community.

Our Network Operations Center (NOC) is seeking a full-time Infrastructure Engineer to join our talented and growing team of IT professionals in Portland, Maine. NOC Infrastructure Incident Queue Engineers provide crucial Tier-II support and are key to assisting our Managed Services clients throughout the Northeast.

We are looking for a highly motivated individual with a strong technical foundation, who is committed to quality engineering and unsurpassed client service. The right candidate will have great communication and problem-solving skills, a passion for working with new technologies, and the ability to work in fast-paced environments.

In this role you will have the opportunity to leverage your proficiency in network switch and router configuration, firewall technologies, and wireless networking. You will utilize network management tools and internal ticketing systems to provide exceptional client service while collaborating effectively with team members to resolve complex issues across diverse technologies for clients in a variety of fields.

Requirements

Technology Requirements:
  • Route/Switch: Proficiency in network switch and router configuration and management.
  • Firewall: Proficiency in firewall technologies and security protocols.
  • Wireless: Knowledge of wireless networking and access point management.
  • Voice: Knowledge of voice communication systems and unified communications.
  • Management: Familiarity with network management and monitoring tools.
  • Certifications: Technical certifications in network engineering are a plus.
  • Networking Principles: Knowledge of networking models and foundational networking principles, including the OSI model.
Leadership Responsibilities:
  • Client Service: Exceptional client service, communication, and interpersonal skills.
  • Team Collaboration: Ability to work independently and as a proactive team member.
  • Problem Solving: Accountable for resolving complex issues in diverse technologies and industries.
  • Adaptability and Learning: Continuous adaptation to new technologies and commitment to ongoing learning.
  • Professionalism: High level of professionalism in client interactions.
  • Analytical and Organizational Skills: Strong critical thinking, multi-tasking, and time management abilities.
Our Culture & Benefits:

Systems Engineering has three office locations: Our Portland, Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront, trails, parks, and restaurants. Our New Hampshire Office is located in the Brady Sullivan Tower just steps from downtown Manchester. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus, New Gloucester, Maine.

Being 100% employee-owned , the employee-owners of Systems Engineering are its most valuable resources who have collectively made Systems Engineering a Best Places to Work Company in Maine for a decade. We pride ourselves on delivering great outcomes for our culture, clients, and our community by cultivating a culture focused on continuous learning, community impact, and Employee-Ownership.

In addition to a competitive salary, our benefits include:
  • Employee Ownership (Employee Stock Ownership Plan) - As an employee-owner, you directly contribute to the strategic direction, growth, workplace culture, and future of the company.
  • Employer 401k matching contributions.
  • Profit-Sharing.
  • Competitive medical, dental, life, and short & long-term disability insurance.
  • Paid Time Off starting with 17 days PTO, nine paid holidays, and two weeks paid parental leave.
  • Community Engagement benefits including (8) hours of paid community volunteer time & employer-charitable match.
  • Engaging wellness programs including onsite health coaching & onsite fitness facilities.
  • Career mobility and professional development, with employer-supported training, learning, and certification opportunities.
  • Dynamic, fun, and active community culture.
  • Business casual work attire.
  • Hybrid Workplace, which fosters collaboration, mentorship, and training & development opportunities across our organization.
  • Employer-provided parking at our office locations.

Due to the nature of our business and the requirements of ITAR regulations, this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.

Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.