Customer Experience Agent

4 weeks ago

New York, United States Splice Full time

**Customer Experience Agent**

at Splice.com New York, New York, United States **The Role**

**Responsibilities**

* Work with our Product Specialist and Customer Experience Manager to handle a diverse range of inquiries from our users.

* Engage with our customers via email, real-time chat, and our knowledge base.

* Report technical bugs to our product and engineering teams.

* Identify problems and friction points for our users, then help come up with solutions.

* Draw on your understanding of music creation in order to help our users achieve their creative goals.

**Candidate Profile**

* Passionate about creating music

* Prior customer service experience

* Compassionate and empathetic towards your fellow musicians

* Excellent written and verbal communication skills

* A team player who is energized by working with others

* A highly motivated self starter

* Able to flourish in a high volume work environment

* Highly organized and detail oriented

**Bonus**

* You are a Splice user and familiar with our platform

****Equal Opportunity Employer:****

*Splice is an equal opportunity employer, committed to diversity and inclusion. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.*

Tell us about your experience with Splice.

**Voluntary Self-Identification**

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Splice.coms Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

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Expires 05/31/2023

**Voluntary Self-Identification of Disability**

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

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1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at .

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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