Server - Nest Kitchen & Taphouse

4 months ago

Newport News, United States Kiln Creek Golf Club and Resort Full time
Job Title: Server

Department Name: Nest/ Food & Beverage

Reports To: Shift Manager/ Restaurant Manager/ Food & Beverage Director/ General Manager

F/T or P/T: Full time and Part time

Salaried or Hourly: Hourly

Working Hours: Overtime is not required and will be avoided if possible

Uniform: black collared shirt and apron provided by Nest/ black slacks/ black slip resistant shoes

Job Summary: Describes menu and daily specials, takes orders, serves food and makes sure customers have everything needed to enjoy their meals. Responsible for coordinating entire station and communicating front- and back-of-house personnel to provide a dining experience that meets or exceeds customer's expectations. Processes guest orders to ensure all items are prepared properly and on a timely basis. Observes diners to ensure they are satisfied with food and service, responds to additional requests, and determines when the meal has been completed. Rings up bills and accepts payment. May assist bus person in stocking, removing and resetting dishes and silverware between courses, and cleaning and resetting vacated tables.

Principal Duties/Tasks:
  • Maintain a commitment to customer service and member satisfaction. Perform all guest activities such as serving Food and Beverage, answering guest's questions, in a cordial efficient manner.
  • Ensure that the Food and Beverage is served while maintaining a consistent presentation and proper service.
  • Maintain a cooperative, team -like attitude in working with supervisors and fellow-employees (including other departments).
  • Immediate communication of special request, guest problems or concerns to Shift Manager or Restaurant Manager
  • Enforce all sanitation procedures including safety guidelines.
  • Follow all designated opening and closing procedures to ensure areas are secure and clean proficient.
  • Excellent customer service, interpersonal and communication skills. A good attitude and smiling face is required.
Physical Skills: Squatting, bending, kneeling is required. Carrying weight that exceed 25 lbs. with one arm and many duties that require carrying weight of 50 lbs. scrubbing walls/floors, walking and standing for periods of 6 hours or more per shift.

Mental/Visual Skills: see examples in your supplied job descriptions.
  • Good organizational skills
  • Good verbal skills.
  • Ability to use logical or rational thinking to solve problem.
Required Work Habits: Include attendance, team work, initiative, dependability, promptness and trust worthiness.

Required Work Experience: 2 years minimum serving experience - casual or fine dining experience preferred

Required Education: Thorough knowledge of food and Beverage service operational procedures as would normally be acquired through a high school education or equivalent.

Required Certifications/Licenses: Any certificate or special training such as, SERV-Safe, ABC TIPS certificate or any leadership courses is recommended but not required.

Working Conditions: Work primarily indoors in a bar/lounge/restaurant environment. Exposure to sharp and rapid equipment movement hazards, sharp utensils, extremely hot stoves, grills and food items, and dangerous chemicals/solvents if proper safety procedures are not followed.

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice

Job Types: Full-time, Part-time

Salary: $2.13 /hour

Benefit Conditions:
  • Waiting period may apply
  • Only full-time employees eligible
Job Duties:
  • Clean and maintain station in practicing good safety and sanitation
  • Restock items as needed throughout the shift
  • Adhere to all sanitation and food production codes
Uniform:
  • Employer-supplied hairnets and gloves
  • Employer-supplied uniform
  • Shorts, skirts not allowed
Work Remotely
  • No
Job Type: Part-time

Salary: $2.13 per hour

Benefits:
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Referral program
Restaurant type:
  • Bar
  • Fine dining restaurant
  • Upscale casual restaurant
Shift:
  • Day shift
  • Night shift
Weekly day range:
  • Monday to Friday
  • Weekend availability
Experience:
  • relevant: 1 year (Preferred)
  • Serving: 1 year (Preferred)

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