Senior Desktop Support

4 weeks ago


San Francisco, United States The Phoenix Group Full time

About you:

  • Advanced proficiency in Microsoft Office products
  • Knowledge of related problems with OS and registries
  • Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools
  • In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities
  • Strong knowledge of hardware, printers and laptops and iPhone and Android devices
  • Imaging and configuring PCs to Firm standards for rollout to users
  • Strong knowledge of standard virtual meeting platforms and in-room equipment necessary to support meetings and events
  • Ability to 'teardown' and repair laser printers (where applicable)
  • Ability to build a clone computer and troubleshoot all computer hardware issues
  • Strong knowledge in replacing broken parts in laptops and troubleshoot all laptop hardware issues
  • Knowledge of document management systems and e-filing processes

Day to Day:

  • Provide full life cycle management of all escalated incidents, requests and problems including troubleshooting research, investigation, isolation and resolution
  • Update and manage of all escalated tickets in accordance with local, regional and global standards and processes
  • Work with the team to manage all local hardware assets and assist with hardware upgrades and tracking
  • Successfully meet timelines and/or budgets for assigned projects
  • Provide support to other IT teams by providing testing of new software packages and upgrades to existing software applications
  • Update and contribute to the Knowledge base to share expertise
  • Act as a technology resource to the Firm for industry trends, technology implementations (hardware and software) and change management issues
  • Repair and maintain all Firm-supported laser printers, laptops, desktops and video equipment in accordance with firm standards
  • Participate as required in moving users to other offices or floors
  • Configure and monitor equipment used for high level meetings
  • Provide in-room support for audio visual/video conferences, meetings and events utilizing video conferencing platforms and systems from Cisco, Webex, Zoom, Microsoft Teams and other virtual platforms.
  • Interact directly with video conference users to provide remote, phone based, and in-room support/troubleshooting for real time and scheduled video conference bridges


  • San Francisco, United States The Phoenix Group Full time

    About you:Advanced proficiency in Microsoft Office products Knowledge of related problems with OS and registries Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as...


  • San Francisco, United States The Phoenix Group Full time

    About you:Advanced proficiency in Microsoft Office products Knowledge of related problems with OS and registries Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as...


  • San Francisco, United States The Phoenix Group Full time

    About you:Advanced proficiency in Microsoft Office products Knowledge of related problems with OS and registries Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as...


  • San Jose, United States Quatrro Business Support Services Full time

    Purpose of the Job: The Desktop Support Engineer will be responsible for supporting day-to-day desktop support at client sites and via remote access, to support a wide array of customers and their operational and technology needs. This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not...


  • San Francisco, California, United States Motion Recruitment Full time

    Title: Desktop Support Engineer (AV, Executive Support) Job Description A major Ecommerce company is currently hiring a Desktop Support Engineer in San Francisco. You will be responsible for the Audio/Visual environment, A/V events, and video conference meetings. Day to day you will administer the AV systems, health checks on meeting facilities, testing...


  • San Francisco, United States Diligente Technologies Full time

    Job DescriptionTitle: Executive IT Support SpecialistLocation: San Francisco, CADuration: ContractExecutive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system...


  • San Francisco, United States Diligente Technologies Full time

    Job DescriptionTitle: Executive IT Support SpecialistLocation: San Francisco, CADuration: ContractExecutive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system...

  • IT Desktop Support

    1 month ago


    San Diego, United States NoraLogic, Inc Full time

    Job Title IT Desktop SupportLocation San Diego CA$30/HR on W2Job Description The Desktop Support position provides technical assistance to a large and varied end-user population both on-site and remote. Day to day this role will interface with executives power users novice computer users and everything in-between. Support responsibilities include...

  • IT Desktop Support

    1 month ago


    San Diego, California, United States NoraLogic, Inc Full time

    Job Title IT Desktop SupportLocation San Diego CA$30/HR on W2Job Description The Desktop Support position provides technical assistance to a large and varied end-user population both on-site and remote. Day to day this role will interface with executives power users novice computer users and everything in-between. Support responsibilities include desktops...

  • Desktop Support

    1 month ago


    South San Francisco, United States The Rockridge Group Full time

    Job DescriptionJob DescriptionTitle: Helpdesk Support - L2Summary:Responsible for the general support of Mac & PC computers - experience from a services desk / helpdesk support perspective and worked that in previous roleEssential Duties and Responsibilities:Responsible for customer satisfaction results.Respond to assignments usually involving the...


  • San Mateo, United States Murtech Staffing & Solutions Full time

    Desktop Support Technician IILocation: San Mateo, CA Salary Range: $100K - $110K Hours: Full time, M-F, 8am-5pm Duration: Permanent Description:technical assistance to customers pertaining to desktop computer, peripheral and related technology; responds to requests for help over the phone, remotely and/or in person; receives and logs requests for assistance...


  • San Mateo, United States Murtech Staffing & Solutions Full time

    Desktop Support Technician IILocation: San Mateo, CA Salary Range: $100K - $110K Hours: Full time, M-F, 8am-5pm Duration: Permanent Description:technical assistance to customers pertaining to desktop computer, peripheral and related technology; responds to requests for help over the phone, remotely and/or in person; receives and logs requests for assistance...


  • San Antonio, United States ECOM - Elite Computer Consultants, Inc. Full time

    Desktop Support Analyst San AntonioUnder general supervision, the Desktop Support Analyst is responsible for providing technical support and service to the end user community, employing a high degree of customer service and technical expertise within established service levels. Uses various techniques for resolving problems. Adheres to standard required. Has...


  • San Francisco, United States Kaiser Permanente Full time

    **Job Summary**: **Essential Responsibilities**: - Entry level position performing standard routine and often repetitive work under supervision of other staff. **Basic Qualifications**: Experience - Minimum one (1) year desktop related experience within the last 2 years, providing routine end user support ina commercial entity. Education - High School...


  • San Mateo, California, United States KDInfoTech Inc Full time

    Who is KDInfotech?KDInfotech offers small and medium sized businesses solutions and support with all aspects of their infrastructure nationwide. We develop, manage, and partner on projects such as, application support, network administration, communication systems, and workstation performance. We like to call ourselves IT Partners that will come in and help...


  • San Angelo, United States Pan Asia Resources Full time

    JOB DUTIES • Provides complex technical support, planning, and coordination for End User touch points of the distributed computer environment, including desktop, software, and hardware installation, support and distribution, and remote access technologies. • Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating...


  • San Francisco, United States Stefanini North America and APAC Full time

    Qualifications:Bachelor's degree in information systems or IT related discipline preferred.8 years of experience in a Desktop Engineering role is required.Must have prior C suite support.Proven experience handling software deployments and patches in multi-thousand endpoint environment comprised of Windows 10 and Mac OSX.Prior experience utilizing End Point...


  • San Francisco, United States Stefanini North America and APAC Full time

    Qualifications: Bachelor's degree in information systems or IT related discipline preferred. 8 years of experience in a Desktop Engineering role is required. Must have prior C suite support. Proven experience handling software deployments and patches in multi-thousand endpoint environment comprised of Windows 10 and Mac OSX. Prior experience utilizing End...


  • San Francisco, United States Stefanini North America and APAC Full time

    Qualifications:Bachelor's degree in information systems or IT related discipline preferred.8 years of experience in a Desktop Engineering role is required.Must have prior C suite support.Proven experience handling software deployments and patches in multi-thousand endpoint environment comprised of Windows 10 and Mac OSX.Prior experience utilizing End Point...


  • San Francisco, United States Stefanini North America and APAC Full time

    Qualifications:Bachelor's degree in information systems or IT related discipline preferred.8 years of experience in a Desktop Engineering role is required.Must have prior C suite support.Proven experience handling software deployments and patches in multi-thousand endpoint environment comprised of Windows 10 and Mac OSX.Prior experience utilizing End Point...