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Support Navigator

4 months ago

Greenfield, United States Hancock Regional Hospital Full time
Category
HRH Connection Center - 8387

Description

JOB SUMMARY:
  • Serves as a single point of contact for referring physicians, patients, and community partners to reduce barriers to needed resources
  • Directing clients to sources of emotional, financial, administrative, or cultural support
  • Build working relationships, solve problems and support patients as they learn to self-navigate the system
QUALIFICATIONS:

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
  • Coordinate services for individuals in need, including substance use disorder treatment, counseling, transportation, financial assistance, nutrition and housing needs
  • Stay informed with changes in the service delivery system and seek current information about available resources
  • Manage and maintain a client data tracking system, including updated information, demographics and referrals made and followed up on
  • Building client relationships and trust by being an effective communicator and listener, while understanding your role's boundaries and maintaining a professional relationship
  • Responsible for networking and outreach efforts to establish and maintain positive working relationships with key community partners
  • Perform navigation work with minimal supervision. May be required to occasionally work irregular hours, attend other job-related meetings and/or training, and perform other duties as assigned
COMMUNICATION RESPONSIBILITIES:
  • Continuously works to enhance general public awareness of the Hancock Health and healthy365 Connection Center and recruit partners as part of an ever-expanding network.
  • Cultivates community and business relationships to ensure a strong local commitment to promote wellness for generations to come.
  • Effectively and consistently communicates with staff and encourage interactive meetings and discussions.
EXPECTED BEHAVIORS:
  • Patients First Behavior with patients, visitors, physicians and coworkers while conducting phone business or in-person interactions
  • Evidence of effective communications skills with clients, colleagues and community partners
  • Ability to gain trust and respect among a wide group of people with multiple levels of educational attainment
  • Ability to positively impact people and relationships
  • Ability to be flexible and adaptable to meet the needs of all individuals and partnerships
  • Able to perform essential functions of the job with or without reasonable accommodations
  • Managing multiple priorities
Position Requirements

EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Bachelor's degree in social work, counseling, or a related field required
  • Master's Degree in Social Work or counseling related field preferred


Full-Time/Part-Time
Full-Time

Shift
Days

Resubmittal due to closure after 120 days open?

Number of Openings

Exempt/Non-Exempt

Position
Support Navigator (596)

Number of Openings
1

Exempt/Non-Exempt
Exempt

Open Date
7/12/2024

Location
Hancock Regional Hospital

About the Organization
YOUR HEALTH IS OUR LIFE

Hancock Health is an Indiana-based, full-service healthcare network serving Hancock County and the surrounding areas. Our health system includes Hancock Regional Hospital, Hancock Physician Network and more than 20 other healthcare facilities, such as wellness centers, women's clinics, family practices, and the Sue Ann Wortman Cancer Center.

A Caring Community Partner
Our goal at Hancock Health is simple: To give every person the personalized attention necessary for a happy, healthy life. Our mission, vision, and values embody this goal.

OUR MISSION
To be a Caring Community Partner by healing, improving health and wellness, alleviating suffering, and delivering acts of kindness one person at a time.

OUR VISION
To be nationally recognized for kindness in the delivery of excellent quality patient care, efficient and effective operations, the adoption of proven technologies, the creation of a positive workplace environment, and excellence in community service.

OUR VALUES
Exceptional | Honorable | Devoted | Reliable | Kind

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.