Dispatch Coordinator

1 month ago

Hamilton, United States MG Moving Services Full time
Description

We are looking for a problem-solving and high-organized dispatcher to join our team. You're a multitasker, acting as the first point of contact for customer requests, while also arranging the scheduling, reporting, and communication for service calls. You'll communicate with field teams and customers using messaging apps, email, two-way radios, and telephones. The ideal candidate has basic computer skills and is comfortable preparing daily work orders and schedules for the field team. Ready to join our growing company? Start your application today

Responsibilities

•Overseeing and improving the operational systems, processes, and infrastructure of our company
•Managing budgets, inventory, safety regulations, company policies, and documentation
•Reporting on and implementing changes in the company's processes
•Anticipating and solving operational and tactical risks and challenges
•Leading and managing teams and projects across various business lines
•Monitoring and increasing the productivity and efficiency of the operations department
•Record customer complaints and service tech notes
•Arrange service calls with customers and field team
•Track dispatch service calls and arrival times
•Connect with field teams and customers about special requests or details
•Create and change service calls when needed

Qualifications

•We prefer applicants who have 3+ years of operations management experience
•Stong leadership abilities, comfortable working with people in dynamic and stressful conditions
•Able to multitask and have great customer service skills
•Confident team leader with the ability to train others and delegate work
•We prefer applicants with 1+ years of experience as a service dispatcher
•Experience working in a customer-oriented atmosphere
•Applicant must have high school diploma or GED; associate or bachelor's degree is preferred
•Candidate should be comfortable working with people in dynamic and stressful conditions
•Applicant should possess exceptional communication, organizational, interpersonal, and customer service skills

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