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Servicing Specialist

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Dallas, United States TEKsystems Careers Full time

Description: The Associate, Servicing Support is responsible for supporting the Servicing Support Departments (Titles, Payment Processing, Total Loss/Ancillary Products and Back Office) by processing all requests received via multiple channels. This position will ensure all requests/tasks are processed within HCAs timeframes, adhere to HCAs policy and procedures, per stated workflows as well as being in compliance. All requests must be handled in an expeditious manner per HCAs KPIs. This position requires flexibility and ability to adapt to a multi-functional departmental structure and job rotation. This candidate will need to be open to being cross trained and open to any of the following teams - -Titles: issuing/processing car titles -Payment Processing: processing car payments -Total Loss: process total loss documentation on a vehicle -Ancillary: cancelling GAP/Extended warranty/etc. on early payoffs/total loss/repo vehicles Process requests in accordance with Servicing Support SLAs Prepare and release documents as requested ensuring accuracy per HCAs Policy and Procedures while being compliant Cross train as requested to enhance department efficiencies and personal development Handle general incoming calls, perform follow up calls and respond to emails received. Job Duties - they come in and the work is already assigned to them - certain amount of time to work their accounts - they'll be making outbound phone calls to get them information to the administrator - need to calculate their refund - then create the refund back to the customer - applying it to the customer account - creating a check request A lot of data validation, looking at all the contracts, high compliance and highly relegated process Skills: auto, production, banking, credit, mortgage, bachelor's degree, auto finance, title, data entry, financial Top Skills Details: auto production banking credit mortgage Additional Skills & Qualifications: Agents should have high attention to detail, be able to follow compliance and policy guidelines, Ability to make outbound phone calls and data entry. Strong problem solving skills, Excel experience. Payment processing or accounting experience preferred. Auto finance would be ideal - any kind of financial services Payment processing Total loss, processing Finance in the department Production goals, being able to self-manage themselves Mortgage experience is okay Experience Level: Expert Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.