Application Analyst

2 weeks ago

Winter Haven, United States HCA Florida Osceola Hospital Full time

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Application Analyst with HCA Florida Osceola Hospital you can be a part of an organization that is devoted to giving back

Benefits

HCA Florida Osceola Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Florida Osceola Hospital family We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Application Analyst to help us reach our goals. Unlock your potential

Job Summary and Qualifications

The Application Support Analyst I responsibilities include assisting with second and third level support as a subject matter expert (SME) on assigned applications. This role will assist in new application testing, documentation, and implementation. The Application Analyst I will apply fundamental concepts gained through experience, existing policies and procedures, lessons learned, and best practices to solve routine or standard problems. This resource will execute guidance from their supervisor, senior, and consulting application analysts and will escalate issues in a timely manner. Lastly, this person will generally have greater responsibility than Application Analysts junior to the position and work independently with general/moderate supervision.

Supports team, division, and multiple facilities as a key IT resource for application implementation and support with greater responsibility than analysts junior to the role

Knows and applies the fundamental concepts and principles gained through experience to solve straight-forward problems

Considered the Subject Matter Expert (SME) for applications as assigned

Participates in multi-facility application implementation initiatives

Provides support by working with enterprise and facility resources as an application SME to resolve service desk incident tickets with an increased responsibility over analysts junior to the role

Participates in on call rotation and/or after hours support as needed

Collaborates with enterprise, division and/or facility colleagues to monitor and facilitate new application testing and implementation with an increased responsibility over analysts junior to the role

Assists the senior and consulting application analysts to develop policies and procedures, develop best practices and deliver training as needed

Participates in process improvement efforts to streamline efficiency that require greater accountability than analysts junior to the role

Assists the senior and consulting application analysts to actively promote and support division application standardization, utilization, integration, and optimization efforts with an increased responsibility over analysts junior to the role

Proactively conducts facility rounding to ensure support needs are met, interactions documented, and issues escalated as needed.

Adheres to service management operational policies and best practices, contributing to enterprise and IT service management goals.

Helps to implement action plans based on application data and reports

May perform application audits based on policies and procedures

Partners with teams across divisions and enterprise to develop best practices, track trends, share technical expertise, and improve application efficiency with an increased responsibility over analysts junior to the role

Promotes system security and patient confidentiality and helps ensure compliance

Adheres to Code of Conduct and Mission & Value Statement

What qualifications you will need:

Preferred: Proficiency in various application and reporting tools Customer service orientation and/or training

EDUCATION: Associates Degree preferred or equivalent work experience

EXPERIENCE: One+ years of general work experience (IT or healthcare experience preferred).

CERTIFICATE/LICENSE: Valid state drivers license and proof of auto insurance, if applicable.

ITG transforms healthcare and gives people healthier tomorrows. We deliver information technology strategy, support, and solutions. ITG improve and enhance patient care and business operations. We deliver services at administrative locations, data centers, and hospitals. The facilities we support are located in 20+ states and the United Kingdom. Our team works to move healthcare forward. We do this by seeking, embracing, developing, and delivering technology for patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you We are reviewing applications for our Application Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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