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Senior Technical Writer

2 months ago

Milford, United States Waters Full time

Overview:

The Senior Technical Writer plans, schedules, and produces technical content in various digital formats for a global audience.

The Senior Technical Writer works independently as a contributing member of a multi-disciplinary team that develops content to support Waters laboratory instrumentation and related software.

This is a Hybrid position out of Milford, MA

Responsibilities:
  • Independently produce technically accurate, concise, and well-written user documentation while adhering to a structured style guide.
  • Work concurrently on several deliverables while consistently meeting deadlines and escalating to management appropriately.
  • Over time, obtain a deep understanding of Waters products and processes and translate information into simplified, consumable, technical content.
  • Collaborate as a member of cross-functional project teams, specifically working with software/hardware development teams, evaluation/test, training, and customer support.
  • Partner with UX/UI Designers to define interaction narrative and appropriate on-screen content based on Waters content guidelines.
  • Communicate and share project and technical information willingly across project teams and within the Waters technical writing community.
  • Establish and maintain good working relationships with all Waters employees.
Qualifications:
  • Bachelors Degree (or equivalent experience) in technical writing or a science, engineering, or software related discipline is preferred.
  • 5+ years experience with technical/scientific writing for biotechnology, medical device, or instrument hardware technology highly preferred.
  • Experience with publishing technologies (ex: FrameMaker, MadCap Flare, X-Metal, RWS CMS, HTML, Figma, XML).
  • Experience with DITA and topic-based writing.
  • Experience with SAP and Atlassian business tools (Jira, Confluence).
  • Demonstrated ability to learn new technologies and interest in the biotechnology/life sciences industry.
  • Experience applying CX/UX principles to deeply understand target audience and create outstanding technical content is highly desirable.
  • Excellent collaboration and interpersonal skills.
  • Ability to produce a portfolio of writing samples for an interview.


Company Description:

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. Were the problem solvers and innovators that arent afraid to take risks to transform the world of human health and well-being. Were all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

Key Words:
Technical Writer, DITA, HTML, XML, science, instrument, hardware, engineer, chemistry, laboratory, publishing, content development, user documentation, AI, editing, Jira, Confluence, Atlassian, guides, manuals, online help, analytical, chromatography, Cloud, AEM, LC, HPLC, UPLC, computer, communication

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