Receptionist Front Office

3 weeks ago

Truckee, United States Tahoe Forest Health Full time
Bargaining Unit: Outpatient Clinic - EA

Rate of Pay: $23.51/hour + DOE

Summary

Performs front office duties in order to maintain an efficient workflow for the practice.

Essential Duties and Responsibilities: include the following:

  • Greets, receives visitors, determines nature of business, and directs as appropriate in a courteous and professional manner.
  • Registers patients by obtaining and verifying accurate demographic and insurance information for billing.
  • Enters data into the computer as needed to maintain office and patient records.
  • Schedules and maintains appointments based on provider and service-specific requirements to ensure accurate schedules are maintained.
  • Reviews physician daily schedules for appropriate visit lengths and types.
  • Informs providers of scheduled procedures.
  • Prints and updates schedules for all providers.
  • Communicates to back office, provider, and Practice Lead significant schedule changes.
  • Schedules ancillary tests per specific provider practice and/or assists patient in scheduling ancillary services including diagnostic imaging, lab, and transportation.
  • Documents and follows up on no shows in accordance with No Show Policy.
  • Makes appointment confirmation calls.
  • Answers the phone within three rings.
  • Answers questions within scope of practice, routes calls as appropriate or takes clear, detailed messages as needed.
  • Retrieves voice mail messages, returns calls to answer questions within scope of practice or routes calls as appropriate.
  • Provides first level of resolution with patients, involving Practice Lead for second level of resolution.
  • Collects and posts payments, office co-pays, deductibles, and self-pay balances at time of service.
  • Balances cash and completes daily cash reconciliation.
  • Prepares daily deposit and reconciles collection report following protocol.
  • Ensures accurate completion of medical record requests as assigned.
  • Prepares charts for next day's appointments.
  • Handles flow of patient reports, and routes to appropriate practitioner for review and signatures.
  • Obtains test results and records as requested by the medical provider.
  • Accesses and maintains information in various electronic health records (EHR) systems as requested.
  • Ensures downtime binders are maintained daily.
  • Maintains proficiency with practice management, EHR, hospital registration, and results retrieval systems.
  • Provides general office support including retrieving, opening and distributing mail per office protocol; making photocopies, faxing and mailing documents.
  • Works closely with Practice Leads on processes/procedures including training of staff as needed.
  • Assists with maintenance of cleanliness of office and waiting area.
  • Maintains par levels of all forms and office supplies and report any deficiencies to Practice Lead.
  • Assumes opening and closing duties as needed.
  • Works as part of implementation team for any project within the MSC as directed.
  • Demonstrates System Values in performance and behavior.
  • Complies with System policies and procedures.
  • Other duties as may be assigned.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities:

No supervisory responsibilities.

Education and Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

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