Clinical Service Representative

3 weeks ago

Alpharetta, United States WellStreet Full time

**WellStreet Urgent Care**

**Clinical Service Representative - Milton/Alpharetta**

**Alpharetta, GA - Full Time**

This posting is for a Clinical Service Representative position at our Milton/Alpharetta Piedmont Urgent Care center locations in Alpharetta, GA.

**$1,000 sign on bonus eligible for this position.**

**Back Office Clinical Service Representative (CSR) Job Description**

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, midlevel practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in our fast paced, high-energy clinical office environment.

**Minimum Qualifications**

Must be certified having successfully completed an MA, LPN, EMT, RN or X-Ray Tech program from an accredited school.

Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergency room)

Must be proficient in venipuncture and injections.

Ability to work 12 hours shifts, weekends and holidays.

Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced high volume environment.

Knowledge of clinical procedures, medical anatomy and physiology.

Documentation skills and attention to detail.

Must have a working knowledge of ICD-10 and CPT codes.

Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tack and diplomacy appropriate to situation.

Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.

Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time.

Maintain safe, secure, and healthy work environment.

Ability to participate in initial and ongoing training as required.

Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues.

Excellent customer service skills.

Energetic team player.

Able to travel to other nearby locations if needed.

**Responsibilities:**

Prepare patients for and assist with examination or treatments.

Perform triage and obtain vital signs.

Obtain and document patient history.

Operate office medical equipment.

Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by the systems & protocols set forth by Piedmont Urgent Care.

Understand and enforce standard health care regulatory requirements.

Collect and maintain all patient and business documents while maintaining confidentiality.

Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers.

Perform office procedures including all general administrative duties.

Document Electronic Medical Record (EMR) all medical interventions o Assure HIPAA and OSHA compliance.

Routine Clinical Procedures o Administer medications and non-intravenous injections (intramuscular, subcutaneous & intradermal)

Perform aseptic procedures.

Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs.

Perform basic laboratory procedures.

Ability to start an IV, placing a catheter, & splinting a plus.

Piedmont Urgent Care is committed to providing the highest quality patient and customer care. In addition to the above requirements, we are looking for team members with the following qualities: A positive attitude toward patients, families & coworkers. Willingness at all times to go the extra mile to create an outstanding experience for customers and to train & lead the center team to do the same. A desire to work in concert with others in an upbeat & supportive atmosphere while reinforcing our mission to provide uncompromising service. A compelling desire to serve others, improve your communitys health & have fun, every day.

We look forward to meeting you

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