IT Network Engineer
3 weeks ago
Join to apply for the IT Network Engineer role at Sonata Software North America Inc. Sonata Software Overview In todays market, there is a unique duality in technology adoption. Extreme focus on cost containment by clients coexists with a deep motivation to modernize digital storefronts and extend reach to B2B customers. As a leading modernization engineering company, Sonata delivers hyper?growth solutions powered by the Lightening suite and a 16?step Platformation playbook, accelerating time to market with cloud, data, dynamics, contact centers, and emerging technologies such as Generative AI, MS Fabric, and more. Headquartered in Bengaluru, India, Sonata has a global presence in the US, UK, Europe, APAC, and ANZ, serving BFSI, HLS, TMT, Retail & CPG, and Manufacturing sectors. Position Title Network Engineer Location Nashville, TN Employment Type Full?Time Role Overview The Network Engineer I supports enterprise LAN, WAN, WLAN, and VOIP networks and serves as an escalation point for service desk incidents. The role involves troubleshooting network incidents, administering voice technology, maintaining inventory, documentation, on?call rotations, and participating in a 24/7 technical services team. Key Responsibilities Escalation point for tier 1 & 2 IT support specialists, providing support for local and remote office workers. Diagnose and resolve network incidents such as slow internet speeds, connection drops, and Wi?Fi issues. Administer and support 8x8 voice technology. Maintain an updated inventory of parts, cables, and other equipment. Develop documentation and procedures related to network infrastructure. Operate and maintain daily, weekly, monthly, or less frequent system operations and maintenance. Provide system support on a 7x24 basis and participate in an on?call rotation. Contribute to and maintain a knowledge?base of common procedures and problem resolutions. Apply critical thinking and sound judgment to address complex situations and follow standardized procedures. Maintain customer?service orientation and professional attitude. Perform other duties as assigned. Required Skills & Qualifications 3+ years of technical support experience. Knowledge of LAN/WAN administration, DHCP, DNS, VLANs, firewalls, NAT, and wireless technology. Experience with Cloud Voice Technologies such as 8x8. Strong understanding of network monitoring and remediation. Excellent customer?service skills and ability to communicate network issues to non?technical users. Proven analytical skills and attention to detail. Preferred familiarity with Palo Alto, Meraki, and Cisco certifications. Why Join Sonata Software? At Sonata, youll have the opportunity to push the boundaries of whats possible, working with innovators to craft next?generation solutions for world?class clients. Youll be challenged, supported, and empowered to grow professionally in a diverse, collaborative environment. Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law. #J-18808-Ljbffr
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Network Engineer
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Fremont, United States Infogain Full timeExperience Needed:Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.CCNP/JNCIP preferableExperience in new PoP or Datacenter builds.Understanding of outside plant construction requirements with fiber and/or copper or coax experience preferred.Solid understanding of fiber-optic...
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IT Network Engineer
2 weeks ago
Fremont, United States Sonata Software North America Inc. Full timeJoin to apply for the IT Network Engineer role at Sonata Software North America Inc. Sonata Software Overview In today’s market, there is a unique duality in technology adoption. Extreme focus on cost containment by clients coexists with a deep motivation to modernize digital storefronts and extend reach to B2B customers. As a leading modernization...