Banquet Lead Server
3 weeks ago
Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America
Req #1081
Monday, April 1, 2024
SUMMARY
To oversee the set-up and service of assigned banquet functions in accordance with departmental policies and quality/safety standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receives assignment(s) to oversee the set-up, service and cleaning associated with specific banquet functions
Reviews assigned catering BEOs to become acquainted with group needs and banquet specifications
Oversees food and beverage service before, during and after banquet functions to ensure adherence to hotel/resort standards and state/local regulations, and to identify and correct potential problems
Greets host/hostess, reiterates service details and relays and executes any last minute instructions
Relays head count data and coordinates service timing with kitchen staff
Observes and enforces proper service and clearing techniques and replenishment of food items
Signals servers to place and clear each course
Checks periodically with host/hostess to ensure that function is progressing satisfactorily; takes corrective action necessary to ensure success of function
Reviews function room checklist prior to and at conclusion of banquet; inspects public and back of the house areas to make certain quality standards have been maintained and fire/health/safety regulations have been observed
Checks assigned banquet room to ensure that it has been properly set up and equipped.Identifies incomplete/incorrect set ups, brings to the attention of higher level authority.
Inspects banquet equipment to ensure that faulty/hazardous items are removed from service and repaired or discarded.
Organizes/oversees the work service staff for the time they are assigned to specific banquets
Ensures that employees receive timely updates and are fully informed on banquet arrangements to facilitate smooth execution of banquet duties and to prevent misunderstandings with result in substandard service and/or guest dissatisfaction
Conducts roll call to disseminate information specific to the function and monitors time and attendance
Encourages staff to actively practice service distinctiveness as a means to improve customer satisfaction
Attends/conducts pre-meal and inter-departmental meetings to exchange information and receive instruction regarding subsequent catering events
Maintains open lines of communication with other banquet supporting departments to promote cooperation and effective integration of services
Demonstrates proper banquet set-up, service, clean up and related practices and techniques to employees participating in on-the-job training programs
Recommends additional topics to expand curriculum sufficient to effectively enable them to apply and fulfill hotel/resort standards of quality and efficiently
Must follow proper grooming and dress standards set forth by the Employee Handbook
Good rapport with fellow employees and reflect positive attitude
Report to work on time, in uniform and with proper tools
Complete all assignments requested of you
Maintain a high standard of sanitation and safety
Responsible for cleaning and sanitation of own area
Maintain open line of communication with supervisor
Must understand and abide by environmental practices of the resort
Other duties as assigned
EDUCATION/EXPERIENCE
Some serving experience required
High School Diploma or equivalent
Must be at least 18 years of age, have a valid Michigan driver’s license and be insurable under the Resort’s policy
OTHER SKILLS AND ABILITIES N/A
SUPERVISORY RESPONSIBILITIES (If applicable) N/A
TYPICAL PHYSICAL DEMANDS
Must be in good health
Must be able to stand for long periods of time
Must be able to squat and lift 30lbs
TYPICAL MENTAL DEMANDS
Unexpected demands not outlined in BEO, quick decision making
WORKING CONDITIONS
Must be able to work in fast pace environment
Must be able to work flexible schedule
COMMENTS
Native American Preference will apply.Must be able to pass a background investigation and an oral drug test as a condition of employment.Must be able to work flexible hours and take on additional responsibilities when asked.Must adhere to company policies regarding strict confidentiality.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.
Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America
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